When I was a server in college it was a disaster when the computers crash. A well managed restaurant has a "crash kit" when something like this happens so that the servers can give a hand written hard copy and a machine that allows you to imprint credit card numbers so that when the computers come back up everything can be entered in the system. Sucks when you are a server and trying to get everything in, but Chimes should have had some kind option rather then making you sit their for 30 minutes.

Not paying at all would be a dick move to make though.

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Posted by BrockLanders

By Appointment Only

Member since Sep 2008

6507 posts

Posted on 3/20/12 at 3:20 pm to LouisianaLady

I didn't complain or get upset. I was simply curious if other people had the same experience, and how the situation was handled for them.

And luckily, I'll never be at a Wal-Mart to find out what happens if their computers die!

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Posted by Mo Jeaux

Member since Aug 2008

58671 posts

Posted on 3/20/12 at 3:25 pm to Spoonie Luv

quote:
But it's their problem to find a way to accept payment, in a reasonable amount of time.

Agreed. Pens, paper and math still work as far as I know. The prices are listed on menus. Sales taxes are not variable intraday without notice. Sounds like management screwed the pooch.

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Posted by pooponsaban

Baton Rouge

Member since Feb 2008

13494 posts

Posted on 3/20/12 at 3:28 pm to Mo Jeaux

quote:
Agreed. Pens, paper and math still work as far as I know. The prices are listed on menus. Sales taxes are not variable intraday without notice. Sounds like management screwed the pooch.

There's an app for that.

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Posted by BrockLanders

By Appointment Only

Member since Sep 2008

6507 posts

Posted on 3/20/12 at 3:33 pm to Mo Jeaux

quote:
Agreed. Pens, paper and math still work as far as I know.

In theory, sure they do.

But for most places, if an item is, say, $6.80, giving them $7.05 (so you can get a quarter back) throws the employee off pretty badly. It's like a robot getting its wires crossed!

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Posted by Shingo

Louisiana, USA

Member since Sep 2010

3852 posts

Posted on 3/20/12 at 5:35 pm to jsquardjj

jsqsomething nailed it. It is totally up to the restaurant to not inconvenience the patron in this situation. If that involves taking a cc number, phone number, mailing and/or faxing a copy of the receipt once it's figured out or any other way of making it happen then so be it. On the other hand you would hope the customers would understand the situation and play fair and not do whatever they could to "get one over on" the restaurant.

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