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Message
re: Chimes East beer menu
Posted on 2/11/15 at 12:27 pm to LouisianaLady
Posted on 2/11/15 at 12:27 pm to LouisianaLady
quote:
In a bar, sure. At Chimes East, which is a massive 2-story restaurant, there's no way that would work.
Same for the monitors, which I actually think is a great idea for bars.
I think it works better than you think. Most breweries in Portland have chalk boards, but their beer lists are more stable. The taprooms have such a high turnover, that it makes more sense for them - especially if they have more than 10 taps.
The monitors are tied to their POS system and to the website. When they change out a keg, they click the button next to the new keg, and the POS, the monitors in the bar, and the online taplist are all updated. Pretty cool. The POS also recalculates the cost if you want, say a 5 oz. pour, instead of a pint. The POS also keeps track of how much of each beer is sold and that is how they calculate how much beer is in the kegs (not 100% accurate, but pretty good).
1
Posted on 2/11/15 at 12:39 pm to Jax-Tiger
Are they weighing the kegs or counting the pours? If counting the pours how do they account for pours with too much foam etc?
Posted on 2/11/15 at 12:48 pm to Catman88
quote:
If counting the pours how do they account for pours with too much foam etc?
I think they err on the side of caution and factor that in. Better to say that the keg has 10% left when it really has 20% left, than the other way around.
I also want to point out that the beer mavens going to the Chimes to eat are going to go to the bar and find out what is on tap before they sit down, if they haven't checked it out online before they get there. The people who walk in and sit at the table without checking the beer menu first are probably just fine with wait staff recommendations...
Posted on 2/11/15 at 12:57 pm to mpar98
quote:Who is they? Some lazy waitress?
.they tell you to look it up on beermenus.com
I can't imagine an owner or manager telling the customer or making it a policy to tell the customer to "look it up." How about you find me a beer menu before I break my foot off in your arse. (That's what I would be thinking.)
Frankly, I think this post is BS. If this is true, why not just do the same thing for the food menu. That's because it's a stupid idea.
Having an online menu in conjunction with a printed beer menu is fine and makes sense, but doing away with a printed beer menu all together because it's time consuming or costly. Well, la-di-frickin-da! Welcome to the restaurant/bar bidness. Welcome to something called customer service. Welcome to something called creating a competitive advantage. Welcome to the idea of not making the customer work to give you money.
I can't comprehend Chimes being this stupid. So have my doubts.
Posted on 2/11/15 at 1:03 pm to Langland
They could easily put a monitor up. It's cheap and takes two seconds to edit.
Posted on 2/11/15 at 1:15 pm to 12Pence
This is more what I'm talking about:
Apex Bar -
Bailiey's Taproom -
Apex Bar -
Bailiey's Taproom -
This post was edited on 2/11/15 at 1:19 pm
Posted on 2/11/15 at 1:19 pm to Langland
I don't see how someone who claims to be such an authority on the service industry has never heard of beermenus.com
Almost every craft beer bar uses it.. Even if some do have other ways of displaying the menu.
He's not making it up. They really did get rid of the printed menus.
Like someone said, I'm sure they have a few printed up if requested but they're likely out of date.
When I last went and asked the server, he told me the same thing.. To use beermenus.com
Yes, I know pulling out your phone at the table to look it up is annoying but when the beers change daily, you have to deal with it or deal with them increasing prices in order to fund the 50+ 5-page beer menus they will have to print every day.
This post was edited on 2/11/15 at 1:20 pm
Posted on 2/11/15 at 1:19 pm to Langland
quote:
Who is they? Some lazy waitress?
I can't imagine an owner or manager telling the customer or making it a policy to tell the customer to "look it up." How about you find me a beer menu before I break my foot off in your arse. (That's what I would be thinking.)
Frankly, I think this post is BS. If this is true, why not just do the same thing for the food menu. That's because it's a stupid idea.
Having an online menu in conjunction with a printed beer menu is fine and makes sense, but doing away with a printed beer menu all together because it's time consuming or costly. Well, la-di-frickin-da! Welcome to the restaurant/bar bidness. Welcome to something called customer service. Welcome to something called creating a competitive advantage. Welcome to the idea of not making the customer work to give you money.
I can't comprehend Chimes being this stupid. So have my doubts.
Oh he mad.
I'd much rather look up a rotating beer menu on my phone than have some waitress who doesn't know the difference between Old Rasputin and Old Milwaukee try to remember what beer they have on tap.
And there are still paper menus, though they may not be the latest and greatest.
Posted on 2/11/15 at 1:25 pm to LouisianaLady
quote:
but when the beers change hourly,
FIFY
Posted on 2/11/15 at 1:25 pm to BMoney
Everyone knows the good shite ain't on the menu anyways, you have to use the super double top secret password to get it from the back
Posted on 2/11/15 at 2:29 pm to LouisianaLady
quote:I know some things and would consider myself to be an expert in a specific area, but I never claimed to be an authority on the service industry. But you are correct, I never heard of beermenus.com.
I don't see how someone who claims to be such an authority on the service industry has never heard of beermenus.com
quote:Why would Chimes need to print 50+ 5-page beer menus every day? You exaggerate. How many beers do you think are changed out every day? Do you think they replace their entire inventory of beer every day or do you think most of what they have doesn't change much at all. We both know it's the latter. What doesn't change can be printed on the regular beer menu. What does changes can be printed out as needed and placed in the menu as a menu insert or placed on the tables as table tent thingamajig. And yet never having used beermenus.com, I can tell you its purpose is more about reminding you (by way of "beer tweets") to visit Chimes (to try their new addition) rather than being a beer menu. It's a marketing tool. That's why they want you to use it. Not because printing a beer menu is hard or costly for them.
Yes, I know pulling out your phone at the table to look it up is annoying but when the beers change daily, you have to deal with it or deal with them increasing prices in order to fund the 50+ 5-page beer menus they will have to print every day.
So you are saying the customer should "deal with it?" OK. That's one way to look at it. You, having worked as a waitress, and thus putting yourself in the customer's shoes and anticipating their needs was pretty much your job, you have an odd habit of looking at a restaurant/bar experience from the owner's perspective rather than the customer's. It's always about the customer and their perspective.
Posted on 2/11/15 at 2:29 pm to LoneStarTiger
quote:
Everyone knows the good shite ain't on the menu anyways, you have to use the super double top secret password to get it from the back
This actually worked for me there. Asked for a BCBS a few months after it had come and gone and the manager said he had a few hanging out in the office.
Posted on 2/11/15 at 2:52 pm to Langland
quote:
I never heard of beermenus.com.
quote:
I can tell you its purpose is more about reminding you (by way of "beer tweets") to visit Chimes (to try their new addition) rather than being a beer menu.
Bold statement from somebody who has never heard of the website. Tell me, exactly how you receive these beer tweets from a website that you do not connect with socially?
Posted on 2/11/15 at 2:54 pm to Langland
quote:
Not because printing a beer menu is hard or costly for them.
Worked in a beer bar. Editing and printing beer menus daily was a pain in everyone's arse and a waste of paper. Eventually, we just stopped. We'd print a handful every week, but it was never up to date because beer changed hourly. This is why screens were installed.
I agreed with you that a paper menu is nice to have, especially when you're dining in and at a regular table. But I certainly don't fault them for making the switch. Sure, editing and printing menus for each table isn't THAT hard in theory. But I definitely understand wanting to eliminate that from the amount of opening/closing work that is done each day. Updating BeerMenus is akin to visiting Facebook. Updating a document and re-printing and re-distributing is a pain.
"Rotating beer" inserts are okay, but it is still printing and distributing something new every day.. even if it uses less paper.
Like I (and someone else) said, the people who give a shite about beer are already using BeerMenus. They're either looking before they even leave their house.. or they're going over to the bar area to take a look. BeerMenus is very common and anyone who cares enough about beer is familiar with it. Someone unfamiliar with it is probably going to order whatever the server recommends anyway. Keep in mind: Chimes printed menus never had descriptions, so the occasional beer drinker is essentially choosing a beer by its catchy name when they view the paper menu.
On BeerMenus, you click on the beer and get a full description (just tested it out to make sure).
Posted on 2/11/15 at 2:56 pm to mouton
quote:
Why not just have it on a big chalk board?
Exactly what they do at The Bulldog.
Along with placing them on the little tv's over the urinals.
Posted on 2/11/15 at 2:56 pm to Box Geauxrilla
Yeah, it's a website that you don't even have to register at to view.
I've literally never received a single thing from the website. How would I? They don't know who I am
Your best bet there is talking to a bartender. The chalkboards are updated if they run out of something on there, but otherwise, a lot of the same beers stay on there for weeks.. months even. Until they're gone.
If you're looking to see what's new, ask a bartender.
I've literally never received a single thing from the website. How would I? They don't know who I am
quote:
Exactly what they do at The Bulldog.
Your best bet there is talking to a bartender. The chalkboards are updated if they run out of something on there, but otherwise, a lot of the same beers stay on there for weeks.. months even. Until they're gone.
If you're looking to see what's new, ask a bartender.
This post was edited on 2/11/15 at 2:58 pm
Posted on 2/11/15 at 3:08 pm to LouisianaLady
quote:
Worked in a beer bar.
The Chimes is NOT a beer bar... it is a full service bar and restaurant. They should have goddamn printed menus if people want them.
The best beer bars I have ever been to (Torst in NYC for example) updated their PRINTED beer menus each time a keg kicked. Granted they have far fewer taps, but they kept on top of it. There's nothing worse than telling a customer they are SOL because they don't have a smart phone to check an online menu.
This policy is one of the more perplexing things I've noticed about the chimes. Let's do the math: say a toner cartridge that prints 10,000 pages costs 150 bucks. paper costs a penny per page. if they printed 50x 5 page menus per day, they would use 91250 pages. That's 900 bucks worth of paper and $1400 in toner. that's 2300 bucks total for a year of printing. Pay some schlub barback to print and staple this shite minimum wage for 15 minutes per day and that's another 800 bucks for the year. TOTAL investment approx. $3000/year.....
Now, tell me why a place that charges $10 for a pint of beer can't afford $3k/yr to print me a goddamn menu if I ask.
Posted on 2/11/15 at 3:26 pm to CSB
quote:
that charges $10 for a Imperial pint of beer
Fixed
Posted on 2/11/15 at 3:32 pm to CSB
quote:
There's nothing worse than telling a customer they are SOL because they don't have a smart phone to check an online menu.
How many times do you idiots have to be told that they have a few copies of printed menus if you ask?
Posted on 2/11/15 at 3:37 pm to CSB
I don't know why you're going postal and cursing at me. I was just saying I understand why they made the decision to do it. Do I prefer paper? Sure.
I'm sure they discussed it and decided it was best for them. I don't care enough to bitch. I'm not walking around with a $500 phone for nothing
I'm sure they discussed it and decided it was best for them. I don't care enough to bitch. I'm not walking around with a $500 phone for nothing
This post was edited on 2/11/15 at 3:38 pm
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