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Started By
Message
Lupe Tortilla's in Katy???
Posted on 5/2/11 at 10:10 am
Posted on 5/2/11 at 10:10 am
How many of you have been? And I am prepared for the "typical chain restaurant crap" comments. And "all chain suck".
I have given the place 3 chances as I do love their food. This location need to get it's shite together.
1. 10% gratuity taken on a to-go order??? I have never seen this. Especially when you are just getting food from the front greeter. Was only a 35 dollar order. And be sure the order is right before you take your 10%.
2. Hostesses are rude?? This also I have never seen. It has happened on 2 occasions. The hostess should be accustomed to "how long is the wait questions." and people checking back. Not get attitude when someone asks a question.
3. Large groups. Though it may get better with this. It did not. Service was half assed and damned rude with a large outside patio group. They made us wait for the entire party so we went outside to have rita's. Standard practice for most people. They seemed pissed. Then were rude when we all managed to sit in 3 close tables and just stay there. They weren't getting u a table ready. Why would they care if we took the initiative and seated ourselves outside where you seat yourself ANYWAY??? We were a large group and dropped about $500 bucks easily.
Anyone else have a poor experience with this location? I HAVE had one decent time there. Just the wife and I eating lunch and drinking tea because our baby was with us. I guess they cannot handle more stress than that?
Warning to the OT planning something in Katy.
I have given the place 3 chances as I do love their food. This location need to get it's shite together.
1. 10% gratuity taken on a to-go order??? I have never seen this. Especially when you are just getting food from the front greeter. Was only a 35 dollar order. And be sure the order is right before you take your 10%.
2. Hostesses are rude?? This also I have never seen. It has happened on 2 occasions. The hostess should be accustomed to "how long is the wait questions." and people checking back. Not get attitude when someone asks a question.
3. Large groups. Though it may get better with this. It did not. Service was half assed and damned rude with a large outside patio group. They made us wait for the entire party so we went outside to have rita's. Standard practice for most people. They seemed pissed. Then were rude when we all managed to sit in 3 close tables and just stay there. They weren't getting u a table ready. Why would they care if we took the initiative and seated ourselves outside where you seat yourself ANYWAY??? We were a large group and dropped about $500 bucks easily.
Anyone else have a poor experience with this location? I HAVE had one decent time there. Just the wife and I eating lunch and drinking tea because our baby was with us. I guess they cannot handle more stress than that?
Warning to the OT planning something in Katy.
Posted on 5/2/11 at 10:12 am to LSU alum wannabe
quote:
Lupe Tortilla's
I'll take "things that Osama's brain looks like" for 100, please Alex
Posted on 5/2/11 at 10:15 am to LSU alum wannabe
I've been there once just recently. Service was fine from what I recall - I did have my 3 kids with me and the wife and that is somewhat distracting in itself. Thanks for the warning on to-go orders, I've never seen that before either.
Posted on 5/2/11 at 10:16 am to LSU alum wannabe
i was there two weeks ago, same location. There were 8 of us and they stated that they were too busy to split the bills one by one. When we first sat down we told the waiter to do so and he said ok.
The food was okay, but the service is a joke. He finally split the bills when we started getting loud vowing to never come back.
i don't think i will go back though - not after that bullshite.
The food was okay, but the service is a joke. He finally split the bills when we started getting loud vowing to never come back.
i don't think i will go back though - not after that bullshite.
Posted on 5/2/11 at 10:20 am to rabdogg
Lupes Tortillas is goof for fajitas to go... That is all.
Posted on 5/2/11 at 10:24 am to igoringa
Only been to the one in Clear Lake. Overpriced food would be my only complaint.
Posted on 5/2/11 at 1:06 pm to LSU alum wannabe
quote:
Lupe Tortilla's in Katy???
I went to the Spring / Tomball location last week and didn't experience any problem.
Fajitas were pretty darn good too.
This post was edited on 5/2/11 at 1:07 pm
Posted on 5/2/11 at 2:18 pm to Will Cover
I have been to other locations and it has been great. Just wondering about the Katy location. Really sucks because I could just about walk there.
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