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BJ's Brewhouse... from the horse's mouth

Posted on 7/20/08 at 1:38 am
Posted by lyande1
p-ville
Member since Jun 2007
400 posts
Posted on 7/20/08 at 1:38 am
I am a server at BJ's... I know the reviews we get about the service...A LOT of publications have been feeling a similar notion to what y'all have been saying, but please give us a little time to weed out the bad employees... Our company has VERY strong EOE standards and they bascially hire anyone that walks in the door... Management has since raised the standards and are currently only hiring EXPERIENCED servers...

I have been there since day 1 and can recall just about all of the horror stories many of you have published! For that I personally apologize... I am a trainer there and I have trained some "special" people that I did not reccomend for serving that still ended up on the floor...

The job is very technical, even for a waiting job... I have been employed with Mike Anderson's, Copeland's, and a few other smaller ones; but this restaurant is by far the most diverse in terms of menu and drink selection

Please dont write us off yet, we are getting better at hiring people and we plan to be ready and strongly staffed for football season! Thanks everyone!
Posted by SG_Geaux
Beautiful St George
Member since Aug 2004
78079 posts
Posted on 7/20/08 at 1:40 am to
Guess I'll see it for myself when I am there for lunch tomorrow
Posted by TheDoc
doc is no more
Member since Dec 2005
99297 posts
Posted on 7/20/08 at 3:04 am to
quote:

Please dont write us off yet


Don't plan on it!

I WANT BJ's to succeed.

The food is GREAT and so is the beer.

What what's up with Nitwit always being out?

I'm probably going to go there tomorrow, before I see the dark knight.
Posted by LSUDad
Still on the move
Member since May 2004
58886 posts
Posted on 7/20/08 at 8:08 am to
Get off the computer and get back to work!

I ordered a Nitwit an hour ago.



Posted by niknufsik
houston
Member since Jul 2006
884 posts
Posted on 7/20/08 at 8:59 am to
Good luck. I hope you guys do well. I'll be there to check you guys out this week. Hang in there.
Posted by LSU Fan 90812
A man more eviler than Skeletor.
Member since Feb 2005
50655 posts
Posted on 7/20/08 at 11:30 am to
the food is chain food. the beer is great.
Posted by JakeTheTiger
Biloxi, MS
Member since Jul 2005
3152 posts
Posted on 7/20/08 at 11:30 am to
Why don't you just let us know when you work all the kinks out. I plan on going back when the service picks up. It was horrendous when I went.
Posted by PiscesTiger
Concrete, WA
Member since Feb 2004
53696 posts
Posted on 7/20/08 at 1:28 pm to
Outstanding beer. I enjoyed the sampling of the German and Belgian ones.

Good luck to y'all. The night I went, it was pakced with folks. Looks like y'all have a winner.
Posted by SG_Geaux
Beautiful St George
Member since Aug 2004
78079 posts
Posted on 7/20/08 at 6:26 pm to
Went today. Food was very good. Server had the personality of a robot, but was actually spot on with the service itself.
Posted by lyande1
p-ville
Member since Jun 2007
400 posts
Posted on 7/20/08 at 8:02 pm to
Alright...to answer all the beer/ other out of stock questions:

Baton Rouge location is doing EXTREMLY well in terms of sales... Nit Wit is a seasonal beer and those usually dont fare well in other locations; that's why the hostesses do their little schpiel when you get seated... HOWEVER, they didnt anticipate the SOUTH! We DRINK! SO we have been on back order for a while! The season is almost over (July 31 i think) so we may not get anymore, IDK... But if/when we do, I will let everyone know!
Posted by BilJ
Member since Sep 2003
158786 posts
Posted on 7/20/08 at 9:33 pm to
Nitwit is really good
Posted by lsujro
north of the wall
Member since Jul 2007
3926 posts
Posted on 7/21/08 at 8:07 am to
i had nitwit saturday night there. one of the better bears ive had in a while. similar to blue moon, but much much better. it was a fantastic beer. i jsut sat in the bar area, but the service was great
Posted by TheFranchise
The Stick
Member since Feb 2005
6209 posts
Posted on 7/21/08 at 11:56 am to
When I went (first week) my meal took forEVER to come out. But I didn't mind - I realized that was all part of the first week open deal.

But, the manager/asst mgr/etc kept coming around and apologizing over and over. It was like, look, say it once to inform me and quit harping on it.

Plus, the waitress kept saying your food will be out in a minute. Not that it matters to much to me, but it does sound a lot better to say your meal will be out shortly or your lunch (or dinner) will be out soon. Not complaining - just offering suggestions since you are the trainer.
Posted by TheDoc
doc is no more
Member since Dec 2005
99297 posts
Posted on 7/22/08 at 9:30 pm to
any updates?
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