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Message
re: Waitr...tip in app?
Posted on 6/12/18 at 7:40 am to jmarto1
Posted on 6/12/18 at 7:40 am to jmarto1
quote:
Waitr takes a 15% cut and uber eats is 28% or more. Waitr charges the person that orders $5. A restaurant should not have to raise their prices at all.
quote:
Personally, I want every to go order going through waitr even with them taking a cut.
How many Waitr orders are you getting a day? It's a food cost killer without a price increase. As delivery service gains in popularity and you get more orders, you could get hammered. Then you go to raise the price and get backlash.
quote:
These are orders you would not have gotten otherwise.
Right, it's lagniappe, you're not counting on it to survive, so why not nullify that 15% rake by raising the price slightly? On top of the $1200 you paid on the front end to get the service. I dont need Waitr orders, so if someone thinks it's too much, oh well.
I raised prices 15%, havent heard any blowback from the customer, and Waitr business is increasing every week fwiw
4
Posted on 6/12/18 at 8:31 am to GynoSandberg
quote:
How many Waitr orders are you getting a day?
Some days I'll have $50 in sales and some days I'll have $500 in sales. Stores are averaging $5k-$12k in sales every four weeks from waitr. I'm running 26-27% food cost. Waitr isn't hurting me at all. Thank god we didn't touch Uber Eats though
Posted on 6/12/18 at 8:36 am to GynoSandberg
As a consumer, it comes across as passing off your business expense to me, and that just doesn't sit well with me. If I see a place that is doing that, I'll just opt to order from one that doesn't.
The way I see it, Waitr is bringing you customers you likely otherwise wouldn't have walking through the door. 15% rake is pretty fair for that. I mean, you're paying $1.50 for a $10 entree. I know food margins are very thin, but I can't imagine the extra revenue coming in isn't helping those margins.
The way I see it, Waitr is bringing you customers you likely otherwise wouldn't have walking through the door. 15% rake is pretty fair for that. I mean, you're paying $1.50 for a $10 entree. I know food margins are very thin, but I can't imagine the extra revenue coming in isn't helping those margins.
Posted on 6/12/18 at 9:18 am to GynoSandberg
quote:
I raised prices 15%, havent heard any blowback from the customer, and Waitr business is increasing every week fwiw
I would think that most people who are ordering using Waitr don't notice or care. I have no idea how much food items cost at restaurants that I frequent. I go to one restaurant once a week and I think I know the price of one item, I could even be wrong about that
Posted on 6/17/19 at 5:13 pm to GynoSandberg
quote:
Right, it's lagniappe, you're not counting on it to survive, so why not nullify that 15% rake by raising the price slightly? On top of the $1200 you paid on the front end to get the service. I dont need Waitr orders, so if someone thinks it's too much, oh well.
I raised prices 15%, havent heard any blowback from the customer, and Waitr business is increasing every week fwiw
I believe in the WAITR or UBER contract it states you have to match instore pricing with pricing on their platform.
edit.. just pulled the language from our contract with UBEREATS..
quote:
4. GENERAL. You are responsible for determining and setting the retail price (“Retail Price”) for each Meal to be made available via the Uber Platform, but you agree that you will not set a Retail Price higher than the amount you are charging for similar meals in-restaurant or through any comparable technology platform for food delivery or logistics services (including, but not limited to, GrubHub, Caviar, etc.).
WAITR is a 15% fee, UBER is a 30% fee. WAITR also charges 1500 implementation and a $700 maintenance fee every two years.
Restaurants definitely get screwed on the deal. They make very little to no money on it. There is a reason WAITR was recently bought out for $308 million. They are killing restaurants AND customers on pricing.
I will say that if you own a restaurant on here...you need to have your own online ordering system and not use WAITR's. Make your customer use your own carry out platform. You can tell WAITR/UBER to shove it and restrict them to delivery only.
This post was edited on 6/17/19 at 5:19 pm
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