re: Customer Service at ChickFilA

quote:

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what do you expect its run by 'Christians' Nazis it's just an act

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So GD stupid. when is customer service, particularly at a ff restaurant, not an "act"?

that's the entire point, moron. to get your employees to "act" like they actually care about the customer and their needs. the fact that CFA does that routinely, at every location, is nothing short of miraculous considering their employee base. I don't care which industry, there are very few companies that do it as well as they do. Christ, they host seminars for other f500 companies on how to provide that service. they are damn good at customer service, and thats b/c the ceo made it part of his business plan, not b/c he read it in the bible.