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Started By
Message
re: TJ Ribs on Acadian was awful tonight
Posted on 9/14/12 at 11:16 pm to Rohan
Posted on 9/14/12 at 11:16 pm to Rohan
I am sorry that we let you down tonight Rohan. It sounds like we missed on several fronts. I hope you will give us the chance to make it up to you, not because I think you want a free meal, but because it is important to me that no one has a bad experience in our restaurants without us doing the best we can to correct the problem and try to replace the bad experience.
I can assure you that I take every complaint, no matter how I receive them, to heart and look into every aspect of each one.
If you would, please contact me when you feel up to it, so that I can at least try to take care of your next experience. My email is very simple, Kevin@TJRibs.com.
I appreciate you bringing these things to my attention and I look forward to earning your business once again.
I can assure you that I take every complaint, no matter how I receive them, to heart and look into every aspect of each one.
If you would, please contact me when you feel up to it, so that I can at least try to take care of your next experience. My email is very simple, Kevin@TJRibs.com.
I appreciate you bringing these things to my attention and I look forward to earning your business once again.
9
Posted on 9/14/12 at 11:21 pm to Beauxnes
quote:
Beauxnes
It's people like you who make a restaurant a success. I've seen you make similar posts in the past as well. I've been fortunate to never have a bad experience at TJ's, and I hope that continues, but it's good to know that someone like you is at the helm if I ever have a problem.
This post was edited on 9/14/12 at 11:26 pm
Posted on 9/14/12 at 11:26 pm to Beauxnes
already loved TJ's. love it more now after reading your post.
Posted on 9/14/12 at 11:37 pm to Beauxnes
Coming from someone whose family is in the restaurant business, I respect you for publicly posting that and trying to right a wrong. Well done!
Posted on 9/14/12 at 11:38 pm to Beauxnes
The black girl that works the bar is beautiful. I've always had good food and service there. plan to drop in tomorrow.
Posted on 9/15/12 at 4:46 am to Beauxnes
props to you Beauxnes for trying to make it right
Posted on 9/15/12 at 1:58 pm to Beauxnes
quote:
I appreciate you bringing these things to my attention and I look forward to earning your business once again.
He's not kidding about this. If you see something wrong he wants to know about it so he can fix it. I worked for him back in college at another restaurant and he knows how to properly run a place.
Posted on 9/16/12 at 1:42 am to Beauxnes
I don't know how long you have been managing at TJ's but I had a run in with them like in 2004. I called and asked about wait times and whether or not I should make a reservation or not. the person answering the phone told me that there was no wait, I could walk right in. I picked up my mom, sister, and her son, who was a toddler at the time, and drove over. As soon as I got in, I was advised that there was an hour and a half wait time. I advised that I had just called and was told there was no wait. someone identifying himself as a manager came up, and with a condescending tone, told me that "If I wanted to eat there, I would have to wait an hour and a half, no matter what I was told on the phone" ( I was not trying to skip to the front of the line or anything, just letting them know it was really inconvenient to go somewhere like that with a toddler. Based on the tone and attitude, I told him I would never be back, and kept that promise, along with turning several people away during that time period.
I'm still not trying to get anything, just wanting to let you know to tell your staff that those stories do get out, and they do get around, and although they may not close you down, it does have a very real effect on your business. I'm glad to see you here taking care of this on the front end. maybe my opinion of the restaurant would be different if I had been given that respect back then.
I'm still not trying to get anything, just wanting to let you know to tell your staff that those stories do get out, and they do get around, and although they may not close you down, it does have a very real effect on your business. I'm glad to see you here taking care of this on the front end. maybe my opinion of the restaurant would be different if I had been given that respect back then.
Posted on 9/16/12 at 9:09 am to Beauxnes
I like it when someone responds to criticism like this. One can have a bad experience at any place. Could be a variety of reasons. But the way you responded to critique was nice. There is another BR institution, whose manager posts here and he goes into attack mode when his place is mentioned poorly.
Ribs are expensive and you know the prices upfront, so really the only complaint here is to SOS the salads.
Ribs are expensive and you know the prices upfront, so really the only complaint here is to SOS the salads.
Posted on 9/16/12 at 10:38 am to Beauxnes
I ate lunch there around 12:30 for my first time. My wife had been there before and after asking about good restaurants on here we decided to take our 6yr old daughter there. Everything on our order was very good. I also have to give props to our waiter Jared. The food was great and took leftovers for after the game which I thought tasted better then. My first experience was good so I will definitely be back. 
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