- My Forums
- Tiger Rant
- LSU Recruiting
- SEC Rant
- Saints Talk
- Pelicans Talk
- More Sports Board
- Fantasy Sports
- Golf Board
- Soccer Board
- O-T Lounge
- Tech Board
- Home/Garden Board
- Outdoor Board
- Health/Fitness Board
- Movie/TV Board
- Book Board
- Music Board
- Political Talk
- Money Talk
- Fark Board
- Gaming Board
- Travel Board
- Food/Drink Board
- Ticket Exchange
- TD Help Board
Customize My Forums- View All Forums
- Show Left Links
- Topic Sort Options
- Trending Topics
- Recent Topics
- Active Topics
Started By
Message
re: Was I in the Wrong?
Posted on 12/28/22 at 2:05 pm to holmesbr
Posted on 12/28/22 at 2:05 pm to holmesbr
quote:
I know a Verizon guy. He says never go into the store. They don't have your best interest in mind.
This goes for ATT as well. I have a pretty fricked up csb happen in March returning a phone for an upgrade during a "free upgrade with any trade-in" promotion.
After trying to sell us 3 different packages, I get it done and leave the store. ATT charges for the upgrade with no record of a return. Dipshit didn't record our trade-in somehow.
Took 3 calls and 2 chat sessions over 7 months to get it fixed. The last chat guy fixed everything in about 3 Minutes.
Customer service sucks everywhere these days except Target and Chick Fil A.
This post was edited on 12/28/22 at 2:07 pm
0
Posted on 12/28/22 at 2:06 pm to Odysseus32
Posted on 12/28/22 at 2:11 pm to Odysseus32
Boring story/ was hoping for some fam drama
Posted on 12/28/22 at 2:15 pm to Odysseus32
No I don’t think you were.
Posted on 12/28/22 at 2:15 pm to holmesbr
quote:call customer service instead? What does he recommend?
I know a Verizon guy. He says never go into the store. They don't have your best interest in mind.
Posted on 12/28/22 at 2:16 pm to madamsquirrel
quote:
call customer service instead? What does he recommend?
The ATT chat folks have been very helpful. They are empowered to issue credits, change your bill, and shite like that.
Posted on 12/28/22 at 2:18 pm to sleepytime
This thread got me to wondering who provides telecom to our domestic terror organizations. After a quick search I was only able to determine that Amazon provides their cell phone cases. 
Antifa case
Antifa case
Posted on 12/28/22 at 2:22 pm to Odysseus32
None of that happened
Posted on 12/28/22 at 2:22 pm to Odysseus32
quote:
Was I in the Wrong?
You know the answer. I just don’t know why you had to vent on the OT.
You could have just gone with the tldr version: Verizon store could not help me, but corporate did.
Everything else is bla, bla, bla.
Do you really think all that other information was needed or changed any potential responses in any way? You go in AND they take your name? When does that ever happen? Oh really, there were 3 customers ahead of you ? Really? Tell us more.
This post was edited on 12/28/22 at 2:26 pm
Posted on 12/28/22 at 2:25 pm to Odysseus32
quote:
What says the OT?
You did it the right way. Don't know how old you are but I'm 62 and I go from nice to grumpy old motherfricker in 5.3 seconds so IF you're not approaching my age you have some learning to do
Posted on 12/28/22 at 2:31 pm to Odysseus32
Im on your side.
Posted on 12/28/22 at 2:32 pm to Odysseus32
I had ATT keep screwing up billing on my office landlines. They also were using the wrong plan, and ignored my requests to get me on the right plan.
I filed a complaint with the Public Service Commission. Two hours after filing, a high level exec called me from Atlanta and fixed the issue.
Unfortunately, the PSC does not regulate cell phones.
I filed a complaint with the Public Service Commission. Two hours after filing, a high level exec called me from Atlanta and fixed the issue.
Unfortunately, the PSC does not regulate cell phones.
Posted on 12/28/22 at 2:38 pm to Odysseus32
Posted on 12/28/22 at 2:39 pm to Odysseus32
You handled it correctly. If you ever get static when returning the item, just leave it at the store and walk out.
Posted on 12/28/22 at 2:39 pm to Odysseus32
Was this an actual corporate store or an authorized retailer?
Posted on 12/28/22 at 2:41 pm to Odysseus32
You being "wrong" implies that Verizon is in the right, which I disagree with. They seem to suck pretty bad here. But you definitely acted like an arse.
Even if they completely fumbled and jumbled the entire process, they said you'd need to take the device back with you. At that point be frustrated all you want and make plans to come another time, or go to another Verizon store, or sit in your car and call corporate. But to leave the device there after they specifically told you to take it, and after they, in your own words, were SHOUTING at you "sir you have to take this!!" as you ignore them and walk out like a movie villain...yeah you look like a dick.
Even if they completely fumbled and jumbled the entire process, they said you'd need to take the device back with you. At that point be frustrated all you want and make plans to come another time, or go to another Verizon store, or sit in your car and call corporate. But to leave the device there after they specifically told you to take it, and after they, in your own words, were SHOUTING at you "sir you have to take this!!" as you ignore them and walk out like a movie villain...yeah you look like a dick.
Posted on 12/28/22 at 2:42 pm to sleepytime
quote:
Asking for exact payment in cash is sketchy and a big red flag.
This is what I thought as well.
I also had the thought who would be dumb enough to risk criminal charges for $29. I guess added up you could make away with a large sum, but still seems not worth it.
Kiosk down, sure. But she didn't even try to resend the payment link. She just jumped straight to cash.
Posted on 12/28/22 at 2:44 pm to WG_Dawg
quote:
they said you'd need to take the device back with you. At that point be frustrated all you want and make plans to come another time, or go to another Verizon store, or sit in your car and call corporate. But to leave the device there after they specifically told you to take it, and after they, in your own words, were SHOUTING at you "sir you have to take this!!" as you ignore them and walk out like a movie villain...yeah you look like a dick.
It wasn't like a movie villain. It was like someone fed up with incompetence.
I appreciate your response.
Posted on 12/28/22 at 2:54 pm to Odysseus32
quote:
I call corporate and explain the situation and, lo and behold, they handle the whole thing over the phone.
Back in the day when you had to buy a phone off eBay or something if your phone crapped out before your 2 year renewal was up, calling corporate or even doing the chat on the website to make a change or activate a new phone was always better than dealing with people in the store.
ETA: I work for a small company and we’ve always had a corporate rep with Sprint. My boss is old school and always wanted us to take things into the store and have Sprint make the move for us. I’m “in-house IT” for our company
I asked him if I could just have his login to sprint and make the moves myself. He refused to believe that I could do it all and I said I could backup, migrate and restore 4 new iPhones in under an hour from the comfort of our office. I said go get me a 6 pack and I’ll get it done and you can fire the sprint sales rep and quit paying the upcharge.
Lo and behold, got it all done in about 45 minutes drinking beer.
This post was edited on 12/28/22 at 3:04 pm
Posted on 12/28/22 at 2:54 pm to Odysseus32
Only thing you should have done different is drive through the front door and set the olace on fire. Good job buddy.
Page 2 of 3
Back to top
Follow TigerDroppings for LSU Football News