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Reminder: Make sure you have the best set-top box your TV provider offers

Posted on 8/4/16 at 4:38 pm
Posted by GaryMyMan
Shreveport
Member since May 2007
13498 posts
Posted on 8/4/16 at 4:38 pm
This is something that will likely cost you nothing and improve your television experience at least as much as a new TV will.

I have Comcast's X1 service and have been using the same box for 2 years. It was laggy, prone to freezing and just terrible in every way (the RNG150N). Monday I read about a new one, the XiD, and swapped mine out for it the same day. It has made a huge difference in how much I enjoy watching TV. While I was at it I got the newest version of the DVR box & voice remote that now comes with it.

Regardless of whether you have Comcast, Cox, or DirecTV there's no reason to suffer with old equipment.
Posted by TigerWise
Front Seat of an Uber
Member since Sep 2010
35113 posts
Posted on 8/4/16 at 5:06 pm to
Canle providers are going to have to offer better boxes since the FCC's Unlock The Box initiative.
Posted by LSUSPARKY621
Dream of Californication
Member since Mar 2007
1331 posts
Posted on 8/4/16 at 5:43 pm to
I called DirecTV a couple months ago asking for new equipment (I'd had mine for 3 years, so it was probably even older than that) and they told me I had to sign a new 24-month contract to get new equipment. I was planning to move in a couple months so didn't want to extend, so I just dropped services all together. They didn't budge, but hey, I'm saving $120/month now.
Posted by GaryMyMan
Shreveport
Member since May 2007
13498 posts
Posted on 8/5/16 at 9:57 am to
quote:

they told me I had to sign a new 24-month contract to get new equipment.

Great customer service. My parents have DirecTV and always brag on it but my dad piped down when I showed him how low my Comcast bill was.
Posted by Hermit Crab
Under the Sea
Member since Nov 2008
7168 posts
Posted on 8/5/16 at 3:14 pm to
I have uverse. these are my current boxes:


Main box

Model number: VIP2250



wireless

Model number: ISB7005

Do I need new ones?

Posted by AnonymousTiger
Franklin, TN
Member since Jan 2012
4863 posts
Posted on 8/5/16 at 3:26 pm to
Did they just mail you the new box for free? I don't have the voice remote (not that I care to), but my x1 box is about 2 years old now. If free, I might call and ask them to send me a new one too.
Posted by TigerMyth36
River Ridge
Member since Nov 2005
39732 posts
Posted on 8/5/16 at 5:22 pm to
Not sure how easy it is to get the best box.

Guy at work requested a box from Cox. They said sure. Sent him the same crap he had. He called complained. They sent someone out with the same box. Even though you can request a certain model, in small print somewhere it states "comparable" which to them simply means a box that works.

Guys spent lots of time trying to get the best box and I am not sure he ever got it.
Posted by GaryMyMan
Shreveport
Member since May 2007
13498 posts
Posted on 8/5/16 at 8:50 pm to
quote:

Did they just mail you the new box for free?

They bill you $10 if they mail it to you, free if you go to your local Comcast office.
Posted by Twenty 49
Shreveport
Member since Jun 2014
18771 posts
Posted on 8/7/16 at 12:02 pm to
I have DirecTV and upgraded to the Genie system a while back. They gave me a new model dish too.

It is MUCH better than my old boxes. Faster scrolling thru the channels, and it is far less prone to weather outages. The remote is also smaller and lighter.
Posted by guedeaux
Tardis
Member since Jan 2008
13611 posts
Posted on 8/8/16 at 9:01 am to
quote:

I don't have the voice remote (not that I care to),


the voice remote is pretty amazing, bro. Just saying what you want to watch and it pops is the height of human technology. We should really just stop trying to progress technologically at this point.
Posted by EngineerOnDemand
Member since Apr 2013
172 posts
Posted on 8/24/16 at 8:35 am to
Does anyone know what the newest comcast DVR box model is? I have xfinity and they upgraded my additional boxes to the xiD, but my central box is the PC PX013ANM. I heard there was an initiative to have a 4K box or at least HDR box. I'm not sure where to see if mine will be updated to this or if it's just outdated. TIA.
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