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Started By
Message
Nexus 6P users - FYI
Posted on 9/7/17 at 9:53 am
Posted on 9/7/17 at 9:53 am
Google is starting to send Pixel XL (128GB) for warranty exchanges for the 6P, not sure how long this has been going on.
I've been having a ton of issues with my 6P early shut down under 30% battery life and decided it was time for an exchange. Although my phone was out of the 1 year warranty window, they said they'll take care of me this one instance. (Google CS is fricking awesome, btw). They said they were low on 6P devices so they are sending out Pixel XL's as replacement.
As much as I loved the 6P, the early shutdown bullshite was some straight up bullshite that I'm surprised was never remedied.
anyway, I have a Pixel XL on the way here courtesy of Google customer service.
I've been having a ton of issues with my 6P early shut down under 30% battery life and decided it was time for an exchange. Although my phone was out of the 1 year warranty window, they said they'll take care of me this one instance. (Google CS is fricking awesome, btw). They said they were low on 6P devices so they are sending out Pixel XL's as replacement.
As much as I loved the 6P, the early shutdown bullshite was some straight up bullshite that I'm surprised was never remedied.
anyway, I have a Pixel XL on the way here courtesy of Google customer service.
This post was edited on 9/7/17 at 9:57 am
5
Posted on 9/7/17 at 9:59 am to The Egg
Did you do this over the phone or email/chat?
Posted on 9/7/17 at 10:01 am to bluebarracuda
i did it over chat, i used to have google Fi so i used their chat service to process it.
Posted on 9/7/17 at 10:44 am to The Egg
NICE. Worked for me. I have to pay for my screen replacement, but that's a lot cheaper than buying a Pixel XL 
Posted on 9/7/17 at 10:47 am to bluebarracuda
very nice
Posted on 9/7/17 at 10:58 am to The Egg
Where did you buy the 6P from? I bought mine from Best Buy unlocked, doubt google will honor it since I didn't buy from them and it is out of warranty.
Posted on 9/7/17 at 11:03 am to tigersnipen
I bought mine through the play store
Posted on 9/7/17 at 11:06 am to tigersnipen
got mine thru the play store, not sure if yours will work, could be worth a shot. i would try.
Posted on 9/7/17 at 1:16 pm to The Egg
just tried this through google chat as i have the Nexus 6P as well, but all they are giving me is an email with tips and suggestions on how to prevent your battery life from draining.
Posted on 9/7/17 at 2:32 pm to mydougie89
did u get yours from the play store?
Posted on 9/7/17 at 9:18 pm to The Egg
I ordered mine through project fi
Posted on 9/7/17 at 9:58 pm to mydougie89
quote:
just tried this through google chat as i have the Nexus 6P as well, but all they are giving me is an email with tips and suggestions on how to prevent your battery life from draining.
Just play along and go through the steps with them. Then tell them it's still not working with the early shutoff problem
This post was edited on 9/7/17 at 9:59 pm
Posted on 9/8/17 at 7:31 am to jennyjones
yep if you tell them the problem persists even after trying their steps, they should offer a handset replacement. CS should be able to forego the one year warranty as well, at least that's my experience with them.
Posted on 9/8/17 at 9:29 am to The Egg
For me, they acted like they were going to replace mine with another 6P, but at the very last minute they were like "Oh, we're low on stock so take a Pixel XL"
I had a 32gb 6P, so they're sending me a black 32gb XL
I had a 32gb 6P, so they're sending me a black 32gb XL
Posted on 9/8/17 at 1:50 pm to bluebarracuda
My 6P still swaggin 
Posted on 9/8/17 at 3:07 pm to bluebarracuda
They just sent me the 7 step process to fix my "issue". If i just skip all this shite and tell them i am still having problems, will they be able to tell?
Think they will run diagnostics on my phone when they get it and see that everything is perfectly fine?
Think they will run diagnostics on my phone when they get it and see that everything is perfectly fine?
Posted on 9/8/17 at 3:46 pm to Toula
I got my pixel the other day 
Posted on 9/8/17 at 5:16 pm to wizziko
just got my pixel in, damn did they send me a brand new one? usually for warranty exchanges they send a phone and charger in a brown box, this time it's an unopened pixel box.
Posted on 9/8/17 at 8:07 pm to Toula
quote:
Think they will run diagnostics on my phone when they get it and see that everything is perfectly fine?
Nope. Just tell them your tried everything and the problem is still there. Also, sometimes if you call back and get another agent, they won't give you any problems. At least that's how my experience was.
Posted on 9/8/17 at 8:34 pm to jennyjones
Y'all are making me really regret not buying through the Play Store 
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