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Dropped a Dell All in One hard to the floor and now when I turn it on it says
Posted on 6/30/16 at 12:49 am
Posted on 6/30/16 at 12:49 am
"no boot device found, press any key to start the machine".
When I hit any key, it comes back to the same message.
Did I kill the hard drive when the computer fell to the floor?
Is there anything I can do when I turn on the machine to find out more?
When I hit any key, it comes back to the same message.
Did I kill the hard drive when the computer fell to the floor?
Is there anything I can do when I turn on the machine to find out more?
2
Posted on 6/30/16 at 12:58 am to cypressbrake3
Best case scenario, you dislodged it and simply need to open the chassis and reconnect it.
Posted on 6/30/16 at 1:07 am to cypressbrake3
Try to open up the system, unplug and replugin everything. Remove the video card, and the small back cover over the blue panel - there's a VGA connector for the onboard video card - test to see if that works. If not, go for a minimal setup (one stick of ram and power) to see what it does in order to troubleshoot it.
Possible reasons for a system not booting after one has dropped it, in order of least likely to most likely:
The motherboard was damaged due to impact. Items to suspect from the drop in order are: RAM, CPU or case fan, expansion/graphics card, SATA cable, or possibly a jumper on the motherboard may have gotten loose. The following is what I suspect:
The All in One was damaged due to stress induced by attached cord pulling (i.e. VGA socket may be damaged if the fall caused a cable to pull on it too hard).
The all in Ome worked loose due to impact and isn't fully making contact with board socket, or board socket has been damaged.
The All in One was damaged due to impact. Items to suspect in order are: hard drive, daughterboard component along side containing USB or audio ports, power switch, power supply, motherboard or plugin-component such as RAM or motherboard.
Try to troubleshoot and diagnose it yourself to save money. If not you'll have to take it in.
Possible reasons for a system not booting after one has dropped it, in order of least likely to most likely:
The motherboard was damaged due to impact. Items to suspect from the drop in order are: RAM, CPU or case fan, expansion/graphics card, SATA cable, or possibly a jumper on the motherboard may have gotten loose. The following is what I suspect:
The All in One was damaged due to stress induced by attached cord pulling (i.e. VGA socket may be damaged if the fall caused a cable to pull on it too hard).
The all in Ome worked loose due to impact and isn't fully making contact with board socket, or board socket has been damaged.
The All in One was damaged due to impact. Items to suspect in order are: hard drive, daughterboard component along side containing USB or audio ports, power switch, power supply, motherboard or plugin-component such as RAM or motherboard.
Try to troubleshoot and diagnose it yourself to save money. If not you'll have to take it in.
Posted on 6/30/16 at 11:20 am to Breauxsif
quote:
Try to open up the system, unplug and replugin everything. Remove the video card, and the small back cover over the blue panel - there's a VGA connector for the onboard video card - test to see if that works. If not, go for a minimal setup (one stick of ram and power) to see what it does in order to troubleshoot it.
Possible reasons for a system not booting after one has dropped it, in order of least likely to most likely:
The motherboard was damaged due to impact. Items to suspect from the drop in order are: RAM, CPU or case fan, expansion/graphics card, SATA cable, or possibly a jumper on the motherboard may have gotten loose. The following is what I suspect:
The All in One was damaged due to stress induced by attached cord pulling (i.e. VGA socket may be damaged if the fall caused a cable to pull on it too hard).
The all in Ome worked loose due to impact and isn't fully making contact with board socket, or board socket has been damaged.
The All in One was damaged due to impact. Items to suspect in order are: hard drive, daughterboard component along side containing USB or audio ports, power switch, power supply, motherboard or plugin-component such as RAM or motherboard.
Try to troubleshoot and diagnose it yourself to save money. If not you'll have to take it in.
Dude, it passed the POST...it's a simple hard drive damage situation.
Dell has a diagnostic test that can check the drive for damage. It will give you a diagnosis code that you can then give to Dell for a warranty replacement.
quote:
Dell Pre-boot System Assessment or enhanced Pre-boot System Assessment (PSA or ePSA) To initialize the Dell PSA or ePSA diagnostics: Restart your computer. When the Dell logo appears, press F12 key on the keyboard several times to open the One-time Boot menu. Use the down arrow key on the keyboard to select Diagnostics and press the Enter key. Follow the on-screen prompts and answer them appropriately to complete the assessment. Write down any error codes listed Use the Dell Interactive Support Agent(English only) to get information about ePSA or PSA diagnostic error codes.
Posted on 6/30/16 at 11:27 am to Tigeralum2008
quote:
Dude, it passed the POST...it's a simple hard drive damage situation.
I agree mostly. It could be the hard drive interface, but I think it is most likely a hard drive damage (or, as ILike said, dislodged/disconnected) issue.
The easiest way to test this theory - IMHO - is to get a bootable CD or USB and set the boot order to boot from that device. If the machine actually boots to another bootable device, it is almost 100% that it is the hard drive, the cable from the hard drive to the motherboard or the SATA (or applicable) port.
Posted on 6/30/16 at 11:39 am to Ace Midnight
quote:
The easiest way to test this theory - IMHO - is to get a bootable CD or USB and set the boot order to boot from that device. If the machine actually boots to another bootable device, it is almost 100% that it is the hard drive, the cable from the hard drive to the motherboard or the SATA (or applicable) port.
I can't fault your logic but if the OP is not a tech, he might not have the access or ability to create a bootable drive. Running the preboot hardware diagnostic test will return a result to you within 20 minutes and all you have to do is hit F12 and select the test...
furthermore if the AIO is covered under warranty, Dell will require the error code before sending you a new HDD
This post was edited on 6/30/16 at 11:41 am
Posted on 6/30/16 at 11:43 am to Tigeralum2008
quote:
if the OP is not a tech, he might not have the access or ability to create a bootable drive.
Good point. And I'm not thinking about warranty service at this point, I'm used to solving the problem myself (or getting ILike to help me solve the problem myself). Your way is probably the best, manufacturer approved, warranty friendly solution, although I might not mention I dropped it when I talk to them.
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