Does anyone else have problems trying to watch Amazon in UHD? I can't seem to get anything to stream higher than HD. I checked my download speed and it's 39 mbps, so that shouldn't be a factor. I have a Sony XBR 930 and tried viewing with both the TV's Amazon as well as the app through a PS4 Pro. The problem isn't with just one show either, as I looked for multiple UDH shows, and none of them streamed higher than 1080.

Any suggestions? Oh, and by the way. Man in the Castle is a surprisingly interesting series.

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Posted by UltimaParadox

Huntsville

Member since Nov 2008

40848 posts

Posted on 2/18/17 at 11:35 pm to lsuconnman

It takes a little while but it works through a fire TV

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Posted by TigerWise

Front Seat of an Uber

Member since Sep 2010

35113 posts

Posted on 2/19/17 at 5:37 am to lsuconnman

I assume you have a 930D. I would make sure you have the latest firmware. Then maybe delete and reinstall the Amazon App.

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Posted by t00f

Not where you think I am

Member since Jul 2016

89788 posts

Posted on 2/19/17 at 8:55 am to lsuconnman

are you connecting to an AC router? I have a 55 inch 4k and the built in amazon app if flawless connecting to an AC access point.

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Posted by gpburdell

ATL

Member since Jun 2015

1422 posts

Posted on 2/19/17 at 1:04 pm to lsuconnman

Nope. I've watched both The Grand Tour and Man in High Castle in 4K HDR through my Roku Ultra on my Samsung KS8000.

Hardwire is always the better way to go over wifi.

Are you sure your HDMI cable can pass a 4K@60Hz signal? When I was reading up on 4K and HDR, it was a common problem that people's old HDMI cable couldn't handle the 18 GBps throughput as specified by the HDMI 2.0 spec.

So I bought one of these HDMI cables.

Monoprice Certified Premium High Speed HDMI Cable

The premium certification means the cable has been tested to support 18Gbps, 4K@60Hz, HDR, etc.

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