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United to now offer up to $10K for passengers who give up their seat on overbooked flights
Posted on 4/27/17 at 7:54 am
Posted on 4/27/17 at 7:54 am
quote:
CNBC.com
United will now offer up to $10,000 for passengers who give up their seat on an overbooked flight
by Phil LeBeau
7 Hours Ago
United Airlines hopes more cash, better training and fewer oversold flights will help the airline avoid a repeat of the controversy and public relations disaster that erupted after a passenger was dragged off one of its flights earlier this month.
While CEO Oscar Munoz continues to apologize for how the airline had Dr. David Dao removed from his flight, he is also wrestling with how to change United's culture when it comes to customer relations. As a result, United is instituting 10 policy changes when it comes to overbooking flights, bumping passengers and improving customer service.
Among the new policies that have already gone into effect or will this week:
• United will offer up to $10,000 to customers who volunteer to give up their seat on an overbooked flight. In the incident involving Dao, he and other passengers were offered $800.
• Passengers who are on board and in their seat cannot be removed from a flight unless there is a safety or security issue.
• United will reduce the amount of overbooking, especially on last flights of the day, to a particular destination or on those flights on which passengers tend not to volunteer to give up their seat. . . .
LINK
14
Posted on 4/27/17 at 7:57 am to NC_Tigah
wow - that's overkill - I would volunteer every time & people will likely be fighting for it when it happens...
they could have sent the same message with $2500
nice for PR to create a policy like this, but $10K?
wow
they could have sent the same message with $2500
nice for PR to create a policy like this, but $10K?
wow
Posted on 4/27/17 at 7:57 am to NC_Tigah
Brb...gonna drive to the nearest United hub and find me some overbooked flights.
This post was edited on 4/27/17 at 7:57 am
Posted on 4/27/17 at 7:58 am to NC_Tigah
Won't ever happen; hell they can rent a private plane for less than that.
Posted on 4/27/17 at 8:00 am to NC_Tigah
quote:
• United will offer up to $10,000 to customers who volunteer to give up their seat on an overbooked flight. In the incident involving Dao, he and other passengers were offered $800.
That seems awfully high. And stupid of the other passengers to refuse $800.
quote:
• United will reduce the amount of overbooking, especially on last flights of the day, to a particular destination or on those flights on which passengers tend not to volunteer to give up their seat. . . .
And subsequently increase the costs of all flights. Congratulations reactionaries. You earned it.This post was edited on 4/27/17 at 8:01 am
Posted on 4/27/17 at 8:02 am to NC_Tigah
I love the politics of this topic.
Posted on 4/27/17 at 8:02 am to Wtodd
Total PR move as they will start at $500 and "auction" up from there.
It will never make $10k. Someone will take a smaller number at some point between $800 and $10k.
It will never make $10k. Someone will take a smaller number at some point between $800 and $10k.
Posted on 4/27/17 at 8:02 am to NC_Tigah
quote:not possible. I was assured by experts on this website that they weren't allowed to go beyond a certain dollar point
d to now offer up to $10K for passengers who give up their seat on overbooked flights by NC_Tigah
Hmm. Apparently those experts were wrong
Posted on 4/27/17 at 8:03 am to NC_Tigah
Posted on 4/27/17 at 8:03 am to dcbl
quote:the keywords being up to. In other words. You offer low and if you get no takers you incrementally go up. Basically what they should have done in the first place
wow - that's overkill - I would volunteer every time & people will likely be fighting for it when it happens
Posted on 4/27/17 at 8:04 am to roadGator
quote:exactly. They could just as well have announced that the top number was $1000000. The bottom line is that they'll do what they should have done in the first place
It will never make $10k. Someone will take a smaller number at some point between $800 and $10k.
Posted on 4/27/17 at 8:05 am to BugAC
quote:
And stupid of the other passengers to refuse $800.
I cannot speak for everyone ... but, the reason why I stopped jumping on $300 or $500 or whatever ... is that is was a pain the fricking arse to ever try to redeem the goddamn voucher.
It's like those stupid fricking rebates at gun stores and places like Best Buy.
frick all that.
They will not offer $10K ... it will likely be up to a $10K voucher that can be used for up to X passengers on a single flight with restrictions ... I guarantee it will be such a pain in the arse ... that people will start to pass on it, too.
Posted on 4/27/17 at 8:05 am to NC_Tigah
Delta announced a $10K max a few weeks ago so United had to match it
Posted on 4/27/17 at 8:06 am to dcbl
quote:Meh, they could have set it at $25K. It's all PR; "up to" is the key phrase.
wow - that's overkill - I would volunteer every time & people will likely be fighting for it when it happens...
they could have sent the same message with $2500
As I said in the Dao case, if the dumb SOBs would have simple auctioned the offer until they had takers, they'd have probably had 4 thrilled passengers at $1200/seat.
No way a planeload of passengers ever holds off past $3K-$4K per seat. So the $10K won't ever be approached.
Posted on 4/27/17 at 8:06 am to ShortyRob
Will be interesting to see what that new number will end up being on average.
I've never taken the offer to get off the plane because the tickets they offer and shitty hotel were never enough incentive.
$5k though...
I've never taken the offer to get off the plane because the tickets they offer and shitty hotel were never enough incentive.
$5k though...
Posted on 4/27/17 at 8:06 am to dcbl
quote:
they could have sent the same message with $2500
Right. Its like if they can make it financially work at 10k why the hell were they capped at 1,500? (or whatever they capped at)
Posted on 4/27/17 at 8:07 am to dcbl
quote:
wow - that's overkill
The are matching Delta's policy update (they moved it up to 10k after the pill pusher incident).
It will never get that high. This is just a policy change to allow gate agents the ability to go higher.
Posted on 4/27/17 at 8:07 am to dcbl
quote:
wow - that's overkill - I would volunteer every time & people will likely be fighting for it when it happens...
I mean that isn't going to be their initial offer. You, I, and everyone else will volunteer long before it gets to $10,000.
There shouldn't be a limit at all.
Posted on 4/27/17 at 8:07 am to Missile
quote:
Delta announced a $10K max a few weeks ago so United had to match it
Smoke and mirrors.
It's like a dental insurance company offering $25k in annual benefits. 4% of people ever get to $1k in annual benefits. It's just eye candy.
Posted on 4/27/17 at 8:08 am to NC_Tigah
Now that's some fricking good PR
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