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United Airlines is determined to surpass Comcast

Posted on 6/21/17 at 12:22 pm
Posted by skrayper
21-0 Asterisk Drive
Member since Nov 2012
30851 posts
Posted on 6/21/17 at 12:22 pm
I swear, one cannot make these things up (article in its entirety because there's enough ads that my visit alone should cover everyone on TD):

Couple saves flight dumping fuel, gets treated terribly

quote:

A newlywed couple that saved a United Airlines flight from potential disaster after pointing out a fuel leak was left stranded by the airline.

Mike and Rachel Brumfield were on their way to their honeymoon in Venice from New Jersey on June 13 when they noticed fuel leaking from the edge of the plane's left wing, the Daily Mail reported.

“I’m sitting looking out window at the wings, and all of a sudden fuel started shooting out of the wing really really hard,” Rachel Brumfield, 28, told the New York Post. “It was huge -- it looked like a fire hose.”

It is not clear where the fuel leak originated or how much fuel was spilled. Passengers were placed in a hotel overnight, and the airline was hoping to have them on a new flight the following day.

But the Brumfields said they never got a hotel. Mike took to Facebook to blast the airline for failing to accommodate him and his wife during what was supposed to be their honeymoon trip.




quote:

Mike wrote:
My beautiful bride on our honeymoon. Thank you, United Airlines.

We saved your united flight 170 from possibly crashing into the Atlantic, you praised us saying you'd take GOOOOD care of us, then canceled the flight and disappeared.

We landed 11 hours ago. We're stranded. Every hotel booked. And they have no idea where our luggage is and don't seem to care.

We're supposed to be in Venice right now, starting a romantic day. But, luckily, several united airlines employees have been super rude to us, so at least there's that!!



The couple was able to book a Delta flight at the last minute. United only gave them a food voucher and no accommodation. They slept on the floor of baggage claim until 7:30 a.m. when a fellow passenger gave them his hotel voucher. United Airlines has since issued a statement on the incident, but did not acknowledge Brumfield's claims.





quote:

“While taxiing to the runway yesterday evening, United flight 170 traveling from Newark to Venice, Italy returned to the gate due to a fuel leak, and was later canceled," spokesman Jonathan Guerin told the New York Post. "We apologize to our customers for the inconvenience. Our team helped provide customers with hotel accommodations for the night and are working to get them back on their way to Venice today."

This is just the latest incident that has resulted in a wave of negative press for United Airlines.
Posted by PsychTiger
Member since Jul 2004
98739 posts
Posted on 6/21/17 at 12:26 pm to
Sounds terrible, but that photo of her sleeping on the floor is clearly staged.
Posted by UGATiger26
Jacksonville, FL
Member since Dec 2009
9044 posts
Posted on 6/21/17 at 12:29 pm to
quote:

Passengers were placed in a hotel overnight, and the airline was hoping to have them on a new flight the following day.

But the Brumfields said they never got a hotel.


Need some more details. For starters, what happened? Why did the other passengers get placed and not them?

I find it strange that all the passengers, except for this couple, ended up in a hotel. Did they speak up? Did they talk to the agents when vouchers were getting handed out? Were they last in line, and the United staff ran out of vouchers and said "sorry, we just ran out. tough shite."?

I think there's more to this story.
Posted by skrayper
21-0 Asterisk Drive
Member since Nov 2012
30851 posts
Posted on 6/21/17 at 12:30 pm to
quote:

Sounds terrible, but that photo of her sleeping on the floor is clearly staged.


How do you figure?
Posted by upgrayedd
Lifting at Tobin's house
Member since Mar 2013
134843 posts
Posted on 6/21/17 at 12:30 pm to
quote:

Sounds terrible, but that photo of her sleeping on the floor is clearly staged.


Yep.

Sorry, but these United stories are starting to go in one ear and out the other. I'm 100% sure we're not getting the entire story.
Posted by DawgsLife
Member since Jun 2013
58902 posts
Posted on 6/21/17 at 12:30 pm to
Something fishy about this. First, the wings are where the fuel tanks are primarily. If they overflowed the tanks the fuel would go out there.

Also, when something like this happens the airline sends everybody to a ticket counter and the passengers are rebooked and given vouchers for hotel and usually taxi and food vouchers, as well. Why did everybody else go to the ticket counter and they did not?

ETA
Read another article and the airline said there was a leak, too. I can't imagine what would cause that like it was coming out.
This post was edited on 6/21/17 at 12:35 pm
Posted by PsychTiger
Member since Jul 2004
98739 posts
Posted on 6/21/17 at 12:33 pm to
quote:

How do you figure?


Have you never been delayed overnight in an airport when there were no hotel vacancies?

They will bring out cots for people to sleep on or people lie down on the seats, not the floor.
This post was edited on 6/21/17 at 12:33 pm
Posted by teke184
Zachary, LA
Member since Jan 2007
94846 posts
Posted on 6/21/17 at 12:33 pm to
Title is probably unlikely... Comcast likely retains the top spot through its spot as a local monopoly.

People can avoid United. A lot of people are stuck with Shitcast.
Posted by skrayper
21-0 Asterisk Drive
Member since Nov 2012
30851 posts
Posted on 6/21/17 at 12:34 pm to
quote:

Have you never been delayed overnight in an airport when there were no hotel vacancies?


No, I have not.

quote:

They will bring out cots for people to sleep on or people lie down on the seats, not the floor.


Fair enough. I was more or less noting the fact that the store behind her is clearly closed, implying it was before or after standard operating hours of the airport.
Posted by narddogg81
Vancouver
Member since Jan 2012
19670 posts
Posted on 6/21/17 at 12:34 pm to
quote:

Sounds terrible, but that photo of her sleeping on the floor is clearly staged.
she looks pretty hot though, so I believe them implicitly
Posted by GetCocky11
Calgary, AB
Member since Oct 2012
51241 posts
Posted on 6/21/17 at 12:41 pm to
quote:

We saved your united flight 170 from possibly crashing into the Atlantic,


I mean, that is a bit of a stretch. The crew would have noticed a fuel leak before they even took off.
Posted by Wtodd
Tampa, FL
Member since Oct 2013
67482 posts
Posted on 6/21/17 at 12:42 pm to
quote:

I mean, that is a bit of a stretch.

Probably
quote:

The crew would have noticed a fuel leak before they even took off.

Well the ground crew didn't
Posted by Mo Jeaux
Member since Aug 2008
58549 posts
Posted on 6/21/17 at 12:43 pm to
I highly doubt they were the ones that noticed the fuel leak and that the captain and crew would have had no idea otherwise.

This seems like fake news.

And is it really "political"?
Posted by upgrayedd
Lifting at Tobin's house
Member since Mar 2013
134843 posts
Posted on 6/21/17 at 12:45 pm to
quote:

If they overflowed the tanks the fuel would go out there.

After a quick search, this looks to be the answer. Looks to be a vent from the surge tank.

Surge tank - a tank connected to a pipe carrying a liquid and intended to neutralize sudden changes of pressure in the flow by filling when the pressure increases and emptying when it drops.
Posted by I B Freeman
Member since Oct 2009
27843 posts
Posted on 6/21/17 at 12:46 pm to
Of course if they had to spend the night in the airport at some point it was after operating hours.

I have been in airport overnight and all you want to do is find a quiet place to grab a little shut eye while all the janitors are working and running their equipment.

United really does stink. Delta used to be just as bad but they have made some progress in actually being customer friendly since SWA went into Atlanta.
Posted by narddogg81
Vancouver
Member since Jan 2012
19670 posts
Posted on 6/21/17 at 12:50 pm to
quote:

United Airlines is determined to surpass Comcast
off topic but they just put in CenturyLink fiber in my neighborhood. I'm getting it installed tomorrow, ditching Comcast and getting gigabit internet for less than the 40 MBps I get now
Posted by thomass
Member since Jan 2014
3526 posts
Posted on 6/21/17 at 12:59 pm to
Nice arse on the wife
Posted by Tesla
the Laurentian Abyss
Member since Dec 2011
7954 posts
Posted on 6/21/17 at 1:03 pm to
quote:

Sounds terrible, but that photo of her sleeping on the floor is clearly staged.


They did a pretty good job of getting everyone to clear out and turn the lights off, then.
Posted by UGATiger26
Jacksonville, FL
Member since Dec 2009
9044 posts
Posted on 6/21/17 at 1:03 pm to
quote:

Sounds terrible, but that photo of her sleeping on the floor is clearly staged.


Yeah, it's obvious.

Pretty sure any normal person would choose an out-of-the-way location near the seating areas or next to a wall.

Not in the middle of the damn floor like an abandoned 4-year-old.
Posted by Cosmo
glassman's guest house
Member since Oct 2003
120172 posts
Posted on 6/21/17 at 1:04 pm to
Moar pics of wife?
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