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Replacing a part on a Mercedes Windshield- Charging for Installation
Posted on 4/21/15 at 1:34 pm
Posted on 4/21/15 at 1:34 pm
My GF (no pics) has a 2009 Mercedes. One of the pieces on the windshield has either been stolen or fell off. She called the dealership she bought her car from and the replacement piece is $157. The problem is that they want to charge her to install it. Wouldn't it be good customer service to install it for free since she bought that car there about 2 years ago?
ETA: It's the drip rail molding that needs to be replaced
ETA: It's the drip rail molding that needs to be replaced
This post was edited on 4/21/15 at 1:38 pm
15
Posted on 4/21/15 at 1:36 pm to TechDawg2007
quote:
One of the pieces on the windshield has either been stolen or fell off.
Why or how the frick do think it would have been stolen?
Posted on 4/21/15 at 1:36 pm to TechDawg2007
I've never known a dealership to do things for free.
Posted on 4/21/15 at 1:36 pm to TechDawg2007
quote:
Wouldn't it be good customer service to install it for free
This post was edited on 4/21/15 at 1:37 pm
Posted on 4/21/15 at 1:36 pm to TechDawg2007
Dealerships do not do anything for free.
Posted on 4/21/15 at 1:37 pm to TechDawg2007
quote:
One of the pieces on the windshield has either been stolen or fell off
You're gonna have to explain this one.
Posted on 4/21/15 at 1:37 pm to Y.A. Tittle
quote:Because I looked at it and I really don't see how it just "fell" off
Why or how the frick do think it would have been stolen?
Posted on 4/21/15 at 1:37 pm to TechDawg2007
One of the pieces of the windshield?
And the dealer will charge you anything once you drive it of the lot the first time. (Unless you got a warranty.)
And the dealer will charge you anything once you drive it of the lot the first time. (Unless you got a warranty.)
Posted on 4/21/15 at 1:38 pm to TechDawg2007
3 different departments. -Sales -Parts -Service
Posted on 4/21/15 at 1:38 pm to TechDawg2007
quote:
My GF (no pics) has a 2009 Mercedes. One of the pieces on the windshield has either been stolen or fell off. She called the dealership she bought her car from and the replacement piece is $157. The problem is that they want to charge her to install it. Wouldn't it be good customer service to install it for free since she bought that car there about 2 years ago?
Posted on 4/21/15 at 1:38 pm to upgrayedd
It's the drip rail molding
Posted on 4/21/15 at 1:38 pm to TechDawg2007
Windshields have parts?
Posted on 4/21/15 at 1:40 pm to TechDawg2007
quote:
It's the drip rail molding
Why would someone steal that?
Posted on 4/21/15 at 1:40 pm to Janky
quote:It's the drip rail molding on the side of the windshield
Windshields have parts?
Posted on 4/21/15 at 1:40 pm to TechDawg2007
quote:No answers.
My GF (no pics)
Posted on 4/21/15 at 1:40 pm to TechDawg2007
She owns a Mercedes, tell her to fork over the $1K to fix it and bend over and take it like a real Mercedes owner
Posted on 4/21/15 at 1:41 pm to TechDawg2007
quote:
It's the drip rail molding
I heard there's been a rash of drip rail molding thefts lately.
Posted on 4/21/15 at 1:42 pm to Y.A. Tittle
quote:
quote:Why would someone steal that?
It's the drip rail molding
Because it's a $150 part plus labor?
Posted on 4/21/15 at 1:42 pm to TechDawg2007
its a 6 year old car likely not under warranty, why would they install something for free?
Posted on 4/21/15 at 1:43 pm to upgrayedd
quote:
I heard there's been a rash of drip rail molding thefts lately.
The black market on those things rivals that of 21 kilos of blow on the beach in Destin.
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