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Truck Repair Scenario/Question
Posted on 1/10/15 at 12:23 pm
Posted on 1/10/15 at 12:23 pm
Took my truck to The dealer due to a Service Bulletin on my Engine for misfiring and an intermittent stumble when I accelerate.
Explain to the chief mechanic guy that there is a service bulletin on my model truck for moisture in the intercooler. Well they take the truck, run a diagnostic check on it and determined they needed to replace two coils and two plugs.
So $484 later i have my truck back. I leave the dealer and my truck misfires Immediately after I try to accelerate again. Not even a quarter mile down the street the same shite occurs, so I take it to them again.
Should I get my money back form the BS they did that obviously did not fix the issue yest? Or do I have to eat the money and charge it to the game?
Explain to the chief mechanic guy that there is a service bulletin on my model truck for moisture in the intercooler. Well they take the truck, run a diagnostic check on it and determined they needed to replace two coils and two plugs.
So $484 later i have my truck back. I leave the dealer and my truck misfires Immediately after I try to accelerate again. Not even a quarter mile down the street the same shite occurs, so I take it to them again.
Should I get my money back form the BS they did that obviously did not fix the issue yest? Or do I have to eat the money and charge it to the game?
This post was edited on 1/10/15 at 1:02 pm
4
Posted on 1/10/15 at 1:42 pm to LSUengineer12
Welcome to the modern mechanic world.
You could take it back and bitch and complain, may be able to get service advisor to eat some of the charge by reducing cost of the new/actual repair.
If they fully explained to you how this would alleviate the problem and fix your truck, may have more to stand on, but I've never seen a mechanic refund the cost of repairs performed, especially if diagnostic showed it was AN issue even if not THE issue.
You could take it back and bitch and complain, may be able to get service advisor to eat some of the charge by reducing cost of the new/actual repair.
If they fully explained to you how this would alleviate the problem and fix your truck, may have more to stand on, but I've never seen a mechanic refund the cost of repairs performed, especially if diagnostic showed it was AN issue even if not THE issue.
Posted on 1/10/15 at 3:13 pm to LSUengineer12
If it's a Dodge, trade it ASAP!
Posted on 1/10/15 at 3:32 pm to LSUengineer12
quote:
Should I get my money back form the BS they did that obviously did not fix the issue yest? Or do I have to eat the money and charge it to the game?
Tell them you want your truck fixed or you want your money back. Take it up with the manager, skip the service writer.
BTW, what year and model truck?
Posted on 1/10/15 at 3:42 pm to Reubaltaich
tell them they did not fix the problem but changed parts- Tell them to fix the truck- when they do test drive before you pay this time.
Tell them you will pay for that repair less the labor on the previous repair and the markup on the previous parts- They should not profit from their mistake
Tell them you will pay for that repair less the labor on the previous repair and the markup on the previous parts- They should not profit from their mistake
Posted on 1/10/15 at 4:29 pm to LSUengineer12
Ecoboost?
Posted on 1/10/15 at 4:35 pm to Reubaltaich
2011 Ford F-150 Ecoboost. It's got known Intercooler issues with Moisture build up and misfires.
They gave me a quote today to install the moisture shield on the cooler, replace the plugs and the coil pack on cyl. 5. (They replaced 2 plugs and 2 packs yest.). Also to run an ECU flash. For a grand total of $1,080.
So $484 yest, and $1080 today. I'll be speaking to the manager Monday.
I would've been fine with $1,080 yesterday, but that wasn't the case
They gave me a quote today to install the moisture shield on the cooler, replace the plugs and the coil pack on cyl. 5. (They replaced 2 plugs and 2 packs yest.). Also to run an ECU flash. For a grand total of $1,080.
So $484 yest, and $1080 today. I'll be speaking to the manager Monday.
I would've been fine with $1,080 yesterday, but that wasn't the case
This post was edited on 1/10/15 at 4:38 pm
Posted on 1/10/15 at 7:13 pm to LSUengineer12
Yep, F150 Eco-boost.
Just wondering, did you instruct the service department to change out the coils and plugs OR did the service department advise you that the coil & plugs needed to be changed out?
There is a big difference there.
Just wondering, did you instruct the service department to change out the coils and plugs OR did the service department advise you that the coil & plugs needed to be changed out?
There is a big difference there.
Posted on 1/11/15 at 8:50 am to Reubaltaich
Aftermarket intercoolers are often cheaper and much better on those trucks.
Posted on 1/11/15 at 1:52 pm to LSUengineer12
quote:
2011 Ford F-150 Ecoboost
Kill with fire.
Trade it in, this complex machine will expensively age.
Regular Ford V-8 F-150s are OK. EcoBoost will be a long-term expensive, gimmicky proposition for their unfortunate owners.
Posted on 1/11/15 at 2:06 pm to Reubaltaich
They advised
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