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Started By
Message
Capital One Service
Posted on 10/6/14 at 12:45 pm
Posted on 10/6/14 at 12:45 pm
anyone notice they have been going down hill lately? Everything from dumb tellers, broken ATM's and crappy online banking. I am seriously thinking about pulling my money out and going else where. I have banking with them (Hibernia) since 1995.
This post was edited on 10/6/14 at 1:31 pm
7
Posted on 10/6/14 at 1:03 pm to bayou choupique
I've been very pleased and have no issues at all.
Posted on 10/6/14 at 10:18 pm to bayou choupique
I have been with them since the Hibernia days as well. I haven't noticed a drop off but I don't go into branches very often. The online banking is improving and will only get better. They bought ING bank a while back and they are implementing ING's nicer banking features into their existing customer accounts. My auto loan was upgraded several months ago and there were a bunch of added features.
My only complaint is that my personal account still isn't ready for mobile deposit like my business account. I've been told it's coming for a while.
My only complaint is that my personal account still isn't ready for mobile deposit like my business account. I've been told it's coming for a while.
Posted on 10/6/14 at 10:22 pm to ashy larry
I have been doing mobile deposit for months now.
Posted on 10/7/14 at 12:14 am to bayou choupique
Theyve gotten bad
Posted on 10/7/14 at 8:39 am to HeadyMurphey
quote:
I have been doing mobile deposit for months now.
It's still not available to all customers for some reason. My wife can use mobile deposit on her accounts (business and personal), but only my business has it available. I've asked a few people and they don't know what the deal it. I assumed it is b/c I have 3 personal checking accts, 1 joint checking and 1 joint savings account with them.
Posted on 10/7/14 at 10:14 am to bayou choupique
Haven't had this experience. I love their customer service online and over the phone. Do very little at the physical banking locations though
Posted on 10/8/14 at 1:40 pm to The Pirate King
quote:
Theyve gotten bad
thank you
Posted on 10/8/14 at 5:16 pm to steakbombLSU
quote:
I love their customer service online and over the phone. Do very little at the physical banking locations though
same here
Posted on 10/8/14 at 7:47 pm to bayou choupique
No issues for me
Posted on 10/8/14 at 8:43 pm to lsufan_26
They have several bankers that are very good. That being said I just closed two of my accounts there today due to poor service.
Posted on 10/9/14 at 6:19 am to bayou choupique
Never had an issue but haven't been in a branch in years
Posted on 10/9/14 at 8:29 am to bayou choupique
My sister was a branch manager at Capital One. She enjoyed her job a lot, and was good at it. They changed the KPIs and started really harassing and hassling their managers with unrealistic expectations. She took a pay cut to get out.
Posted on 10/9/14 at 10:50 am to Da Hammer
quote:
They have several bankers that are very good. That being said I just closed two of my accounts there today due to poor service.
How did the bankers respond to your complaints about poor service?
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