Confidentiality for bank tellers | TigerDroppings.com

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Lester Earl
LSU Fan
#buganation
Member since Nov 2003
183814 posts

Confidentiality for bank tellers


Do they sign anything that permits them from talking about the personal finances of their customers?






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LSURussian
LSU Fan
Baton Rouge
Member since Feb 2005
80454 posts

re: Confidentiality for bank tellers


It depends on the bank. My bank had a confidentiality policy in the employee handbook which stated that it was grounds for termination for ANY bank employee to divulge a customer's information, including account balances with the bank (loans and deposits), who the customer's customers were and if the customer was late on any payment or had any problems with the bank.

I had to fire an employee (not a teller) for making an offhand comment at a Christmas party about a customer's relationship with our bank in front of the customer and other persons and the customer complained the next day about his financial information being talked about so casually.

You can ask the branch manager where you bank about that bank's confidentiality policies.






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foshizzle
LSU Fan
Washington DC metro
Member since Mar 2008
29837 posts

re: Confidentiality for bank tellers


quote:

I had to fire an employee (not a teller) for making an offhand comment at a Christmas party about a customer's relationship with our bank in front of the customer and other persons and the customer complained the next day about his financial information being talked about so casually.


Party pooper.






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boosiebadazz
Member since Feb 2008
45284 posts

re: Confidentiality for bank tellers


how drunk was the employee?

was he really out of line?






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LSURussian
LSU Fan
Baton Rouge
Member since Feb 2005
80454 posts

re: Confidentiality for bank tellers


quote:

Party pooper.

I know. It hurt. Tears all around.

Frankly, she had a few drinks at the party and that probably caused her to have a momentary lapse in judgement. She knew she did wrong and didn't even ask for a reprieve, but it was still sad for everyone.






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LSURussian
LSU Fan
Baton Rouge
Member since Feb 2005
80454 posts

re: Confidentiality for bank tellers


quote:

how drunk was the employee?

was he really out of line?

Not really drunk, just careless.

She asked the customer, a small business owner, about a certain situation at his business regarding him getting paid by one of his customers so he could make his loan payment before the loan went delinquent. It was something like "Did ABC, Co. pay you yet?"

If she had done that with only the customer present it would not have been a problem. But they were standing in a small group with other people (not bank employees) who heard the exchange and it was out of line for her to do that.






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boosiebadazz
Member since Feb 2008
45284 posts

re: Confidentiality for bank tellers


yeah, that is pretty bad







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ZereauxSum
LSU Fan
Lot 23E
Member since Nov 2008
8150 posts

re: Confidentiality for bank tellers


quote:

Do they sign anything that permits them from talking about the personal finances of their customers?


When I was a teller, we had to review and sign off on the employee handbook, which went into great detail about customer/client confidentiality. Basically documentation stating that you know what information not to share with others and that you know the consequences for breaching that confidentiality.

The bank I work at now is EXTREMELY anal about information security. I imagine most banks are.






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Lester Earl
LSU Fan
#buganation
Member since Nov 2003
183814 posts

re: Confidentiality for bank tellers


Whitney...any idea





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LSURussian
LSU Fan
Baton Rouge
Member since Feb 2005
80454 posts

re: Confidentiality for bank tellers


No, sorry.





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Dead Mike
LSU Fan
Cell Block 4
Member since Mar 2010
1762 posts

re: Confidentiality for bank tellers


quote:

Whitney...any idea



Customer personal finance/banking relationship info is definitely off-limits outside the bank.



This post was edited on 1/7 at 10:09 pm


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MOT
LSU Fan
Member since Jul 2006
12868 posts

re: Confidentiality for bank tellers


quote:

Whitney...any idea

It is definitely taken seriously.

ETA: Was this something recently?



This post was edited on 1/7 at 10:11 pm


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Tiger4Ever
UTEP Fan
Member since Aug 2003
35744 posts
 Online 

re: Confidentiality for bank tellers


Can we have a little context? Who was the teller discussing this with?





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Jim Rockford
LSU Fan
Member since May 2011
34231 posts

re: Confidentiality for bank tellers


In my experience, it can be a firing offense.

However, they will run to the feds with a quickness if they suspect anything unusual. So much for confidentiality in that scenario.






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MOT
LSU Fan
Member since Jul 2006
12868 posts

re: Confidentiality for bank tellers


quote:

However, they will run to the feds with a quickness if they suspect anything unusual. So much for confidentiality in that scenario.

The government requires certain transactions to be reported even if nothing unusual is suspected. So there isn't much that can be done about that.

In other circumstances, like what is described above, it is a major issue.






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