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Started By
Message
re: A Re-evaluation of Entergy
Posted on 9/3/12 at 10:20 am to elprez00
Posted on 9/3/12 at 10:20 am to elprez00
quote:
If they'd of come out Friday morning and said 14-21 days, you'd of been just as upset.
They came out before the storm saying tomorrow was when they can expect to restore power to pretty much the substations.
You getting power depends on damage from you to the substation past that date.
0
Posted on 9/3/12 at 10:28 am to Siderophore
quote:
Have you considered the logistical headache that represents for zero benefit?
What logistical headaches? And how about the benefit to the consumers in planning their actions over the next few days? If I know, for example, that it is unlikely to have power in my neighborhood for the next three or four days, then I can plan accordingly. Take a short trip, etc.
quote:
Basically arguing for that is a statement that you are okay with power taking longer to be restored in exchange for being informed.
Please expound/explain.
quote:
Unless you just want them to dump internal documents into public domain.
Absurd. No ones asking for that; nor would it be required.
Posted on 9/3/12 at 10:34 am to Siderophore
quote:
While I agree that played a role, I'm confused as to when that became expected.
Oh one other thing. Entergy is a private company that provides a public utitlity service. It operates under a different set of rules both statutorily AND in terms of legitimate consumer expectations.
Posted on 9/3/12 at 10:43 am to VOR
quote:
What logistical headaches?
So no, you haven't.
Giving the amount and degree of information you called for is the product of a frickton of data and analysis. One that is extremely fluid and continually revised.
Processing and publishing that data into a format for public consumption is no mean feat.
The more manhours they need to purchase for PR is directly associated with fewer manhours they can spend on field crews.
And you talk as if they don't give general statements on a region by region basis so evacuees can "plan". 90% of New Orleans residents should have power by Wenesday, 70% by end of today.
Data breakdown street by street is absurd and unreasonable.
Posted on 9/3/12 at 10:46 am to VOR
quote:
Oh one other thing. Entergy is a private company that provides a public utitlity service. It operates under a different set of rules both statutorily AND in terms of legitimate consumer expectations.
Which has nothing to do with customers getting the kind of detailed information you proposed.
I've NEVER gotten that kind of response and have gone with several good storms.
I grew up in South Lafourche as well though.
I maintain my assessment that New Orleans residents just aren't experienced in what "riding out a storm" entails.
Posted on 9/3/12 at 10:49 am to Siderophore
Perhaps I should re-re-evaluate. Entergy is the greatest company in the world, and its customers in Jefferson and Orleans are spoiled, ignorant, ungrateful louts who should be ashamed of themselves.
Posted on 9/3/12 at 10:50 am to VOR
quote:
Perhaps I should re-re-evaluate. Entergy is the greatest company in the world, and its customers in Jefferson and Orleans are spoiled, ignorant, ungrateful louts who should be ashamed of themselves.
Posted on 9/3/12 at 10:55 am to VOR
Now we are talking
Seriously though....all I am saying is that level of feedback is unreasonable to expect without it also impeding restoration efforts.
I want them focused 100% on restoring power as fast as possible.
It's silly to devote a significant portion of attention and resources at just giving the public highly detailed reports.
They do give summaries and release them....that combined with the outage map is enough.
Expecting street by street reports on assessment, repairs, and estimated time for outage is just unreasonable. Especially as in storms like this, the inital assessment is never complete. Problems emerge as they power the grid up.
Seriously though....all I am saying is that level of feedback is unreasonable to expect without it also impeding restoration efforts.
I want them focused 100% on restoring power as fast as possible.
It's silly to devote a significant portion of attention and resources at just giving the public highly detailed reports.
They do give summaries and release them....that combined with the outage map is enough.
Expecting street by street reports on assessment, repairs, and estimated time for outage is just unreasonable. Especially as in storms like this, the inital assessment is never complete. Problems emerge as they power the grid up.
This post was edited on 9/3/12 at 10:57 am
Posted on 9/3/12 at 11:00 am to VOR
quote:
s are spoiled, ignorant, ungrateful louts who should be ashamed of themselves.
spoiled and ignorant, in general. I would agree.
I just don't remember this same backlash during Katrina. When in reality Isaac may have been worse for Entergy, simply because of how long it stayed over our region. Something like 2x's as long as Katrina did. It ended up being the 3rd or 4th largest outage in Entergy's history.
Now did they expect some damage? Sure.
did they expect the damage that ended up happening? maybe not, but i dont think most did. It's hard to blame them.
I still think they are doing a good job. I would have killed to have my power on 3 or 4 days after Katrina. shite, my mother got her power back in 8 hours...in the same house we lost power for 2.5 weeks for Katrina.
Posted on 9/3/12 at 11:02 am to Lester Earl
quote:
spoiled and ignorant, in general. I would agree.
I was sort of exaggerating.
Posted on 9/3/12 at 11:02 am to Lester Earl
They restored my power in the middle of the storm.
Posted on 9/3/12 at 11:04 am to VOR
quote:.
Perhaps I should re-re-evaluate. Entergy is the greatest company in the world, and its customers in Jefferson and Orleans are spoiled, ignorant, ungrateful louts who should be ashamed of themselves.
This, and john young is there king
Posted on 9/3/12 at 11:04 am to VOR
quote:
I was sort of exaggerating.
i know, but it's accurate. sure some people still don't have power. I wouldnt expect everyone to have power yet. But say that you had power(and i know you do now), then someone else is still with out it, and they are still bitching about it.
They can't snap their finger and restore to everyone at the same time. Someone will always be unhappy. Someone will always say they aren't doing their job. WHen in reality, they are working hard around the clock.
Posted on 9/3/12 at 11:08 am to Lester Earl
quote:
WHen in reality, they are working hard around the clock.
I have no doubt that the guys on the ground are busting their arse.
When not at Rick's or Harrah's.
Posted on 9/3/12 at 11:51 am to VOR
was listening to the Entergy president and chief PA person n WWL....
Garland asked them the exact question I wanted to ask...they have the information, they feel that they can't put it out in a form that the public can understand (editorial comment....bullshite!!!)
they may not be able to tell you exactly by the block, but they have enough information to tell you how many people and bucket trucks are working among other things....
Entergy is still listening with a tin ear....they are slowly realizing that their mantra isn't working and people are getting really pissed off with lack of information....
Garland asked them the exact question I wanted to ask...they have the information, they feel that they can't put it out in a form that the public can understand (editorial comment....bullshite!!!)
they may not be able to tell you exactly by the block, but they have enough information to tell you how many people and bucket trucks are working among other things....
Entergy is still listening with a tin ear....they are slowly realizing that their mantra isn't working and people are getting really pissed off with lack of information....
Posted on 9/3/12 at 12:05 pm to vl100butch
Entergy has been calling people with land lines telling them when their power is coming back one, once they get a feel for it. Within 24 hours usually.
Posted on 9/3/12 at 12:33 pm to Lester Earl
quote:
I just don't remember this same backlash during Katrina.
I think a lot less people stayed or were back in town the 2-3 days following the storm for Katrina compared to Isaac.
Posted on 9/3/12 at 12:46 pm to busbeepbeep
true on that
Posted on 9/3/12 at 2:54 pm to vl100butch
quote:
they may not be able to tell you exactly by the block, but they have enough information to tell you how many people and bucket trucks are working among other things....
You know whats funny? The internet has made us soooo lazy.
Entergy has a website with outage info. I get text messages telling me my power is out and with updates at least once a day. Their facebook page gave hourly updates.
For Katrina, none of these services existed. I think the outage map did during Gustav.
Customers are now more informed than they have ever been in history, yet complain because they can't be told exactly to the minute what is wrong and when it will be fixed. Judging by the response to the increased access already given, do you think providing this service will make it any better?
Posted on 9/3/12 at 3:22 pm to VOR
First post is
2 pages later and it's clear you still mad.
quote:
I went on a rant about Entergy this past Saturday. To be fair I'd like to revisit the issue.
2 pages later and it's clear you still mad.
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