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Started By
Message
Returning a lawn mower to Home Depot
Posted on 8/26/16 at 4:07 pm
Posted on 8/26/16 at 4:07 pm
Wondering what are my chances of getting a replacement or refund.
Their policy states that gas powered items can be returned within 30 days with a valid receipt.
It's been less than 30 days and I have a valid receipt
BUT, policy also stated that The Home Depot reserves the right to limit/deny returns.
Anyone ever had to return a mower? This is a small push mower. The first one I bought, I returned the same day because the blade was digging in to the housing making an awful noise the first time I started it.
This time, I cut my yard 3 times with it before it crapped out. Won't start/stay running.
What are my chances?
Their policy states that gas powered items can be returned within 30 days with a valid receipt.
It's been less than 30 days and I have a valid receipt
BUT, policy also stated that The Home Depot reserves the right to limit/deny returns.
Anyone ever had to return a mower? This is a small push mower. The first one I bought, I returned the same day because the blade was digging in to the housing making an awful noise the first time I started it.
This time, I cut my yard 3 times with it before it crapped out. Won't start/stay running.
What are my chances?
10
Posted on 8/26/16 at 4:10 pm to eddieray
100% refund
Posted on 8/26/16 at 4:11 pm to eddieray
I dont know why they would deny it...just tell them it doesnt meet your needs.
Posted on 8/26/16 at 4:27 pm to eddieray
Clean it well, drain the fuel, and take it back. They will give you a full refund. I bought one from them two months ago. Cut once, didn't like it, packaged it back up and brought it back.
Posted on 8/26/16 at 4:42 pm to eddieray
Some places will say you need to contact the manufacturer for warranty repairs, and then you would likely have to send it in.
It would suck to have to send a push mower to the manufacturer.
It would suck to have to send a push mower to the manufacturer.
Posted on 8/26/16 at 5:03 pm to eddieray
Ok thanks. Just got back from HD. They exchanged it but said they couldn't give a new recept so the 30 days wont start over. I'll have 6 days left to return it if anything goes wrong. Sounds weird to me but I guess this is pretty standard?
Posted on 8/26/16 at 5:07 pm to eddieray
No, that's bullshite. Id go get a receipt so you can track your issues and document it if this one is crap. I bet if you called corporate some heads would roll for not processing a proper exchange.
Now maybe it wasn't malicious or anything, but even after 6 days id help a customer out especially with a stack full of receipts.
Now maybe it wasn't malicious or anything, but even after 6 days id help a customer out especially with a stack full of receipts.
Posted on 8/26/16 at 5:49 pm to eddieray
I used one almost a whole summer when it quit. It never ran right out of the box. Full refund, no questions asked. Brought back dirty as hell.
Posted on 8/26/16 at 5:54 pm to MSWebfoot
I've sen people bring back dead plants and were refunded. I think you'll be OK.
Posted on 8/26/16 at 6:11 pm to tipup
quote:
I've sen people bring back dead plants and were refunded.
Most of the box stores have a 1 year warranty on plants. I have a receipt from Walmart for some azaleas stuck to my bulletin board in case they die. You have to dig the dead ones up and return them.
Posted on 8/26/16 at 6:33 pm to eddieray
I see returned gas engine item there all the time. I would say your chances are pretty good.
Posted on 8/26/16 at 6:35 pm to eddieray
They exchanged a 2 yr old weed eater w no receipt for me once. They are great.
This post was edited on 8/26/16 at 6:36 pm
Posted on 8/26/16 at 9:00 pm to Chad504boy
I bought my pressure washer from Lowes. Was walking into the store and they had 4 Troy-Bilt pressure washers with Honda engines out front with $175 price tags (normally $350). I asked the guy that was putting them out what the deal was with them. He said they were returns. "People buy them to do their house or some job and return them," he said.
I picked out the best looking one and read the paperwork from the repair shop. "Customer claimed unit would not start. Started on first pull. Changed oil and drained fuel. Good to sell."
That was 3 years ago. Still runs like a champ.
I picked out the best looking one and read the paperwork from the repair shop. "Customer claimed unit would not start. Started on first pull. Changed oil and drained fuel. Good to sell."
That was 3 years ago. Still runs like a champ.
Posted on 8/27/16 at 7:46 am to Tear It Up
quote:
Some places will say you need to contact the manufacturer for warranty repairs, and then you would likely have to send it in.
Not in Louisiana. The manufacturer doesn't want you to return it to the store. But you can always tender it to the store for a repair or refund.
Posted on 8/27/16 at 8:09 am to eddieray
Ive brought back things to Home Depot that I didn't even buy there to get store credit.
Posted on 8/27/16 at 8:52 am to eddieray
New mower, new warranty. Go raise hell.
Posted on 8/27/16 at 9:22 am to eddieray
I would imagine they have quite a few "defective"" mowers returned at the end of each mowing season! 
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