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Top this Amazon customer service story
Posted on 1/30/16 at 8:11 pm
Posted on 1/30/16 at 8:11 pm
I'll keep it short for the tl;dr crowd:
My 10 year old son recently got a new Kindle along with a starter $25 Amazon digital gift card. He's a big fan of a game called "Clash of Kings", so he used it to upgrade his castle, etc. To use his gift card while playing his game, my wife activated the "one-touch purchase", meaning to change the feature.
Well, she forget to switch the account back. My son went hog-fricking-wild. In three days, he ran up over $3800 from my checking account in "in game purchases" before I found out this morning. I almost had a heart attack. Yep. $3800. On a game.
After realizing it wasn't a hack or identity theft, we called Amazon. Despite signing an electronic agreement policy twice that "there is no refund on digital content", Amazon deposited every single penny back into my checking account within the hour. No hassle, no "sir, you need to speak with a manager", no games. At the end of the call they gently reminded me of their policy but stated that they'd give us a pass this time. How great is this company?
Amazon is amazing. My son is a dead man.
My 10 year old son recently got a new Kindle along with a starter $25 Amazon digital gift card. He's a big fan of a game called "Clash of Kings", so he used it to upgrade his castle, etc. To use his gift card while playing his game, my wife activated the "one-touch purchase", meaning to change the feature.
Well, she forget to switch the account back. My son went hog-fricking-wild. In three days, he ran up over $3800 from my checking account in "in game purchases" before I found out this morning. I almost had a heart attack. Yep. $3800. On a game.
After realizing it wasn't a hack or identity theft, we called Amazon. Despite signing an electronic agreement policy twice that "there is no refund on digital content", Amazon deposited every single penny back into my checking account within the hour. No hassle, no "sir, you need to speak with a manager", no games. At the end of the call they gently reminded me of their policy but stated that they'd give us a pass this time. How great is this company?
Amazon is amazing. My son is a dead man.
31
Posted on 1/30/16 at 8:12 pm to ClientNumber9
tl;dr
Kidding.
That was very nice of them
Kidding.
That was very nice of them
This post was edited on 1/30/16 at 8:14 pm
Posted on 1/30/16 at 8:14 pm to ClientNumber9
Please share the punishments
Thx
Thx
Posted on 1/30/16 at 8:15 pm to ClientNumber9
Your son is an addict. Sorry about the future alcoholic
Posted on 1/30/16 at 8:16 pm to Rouge
quote:
Please share the punishments
Thx
+1
Posted on 1/30/16 at 8:20 pm to ClientNumber9
Geez !
Posted on 1/30/16 at 8:21 pm to ClientNumber9
quote:
Amazon is amazing. My son is a dead man.
Yeah, a 10 year old spending $3800. Wow.
Posted on 1/30/16 at 8:22 pm to tiderider
My son did the same thing on Madden mobile . Apple took care of $800 without a question . Just ask me to make sure the in app purchase button was turned off . Thanks be to Apple !
Posted on 1/30/16 at 8:22 pm to ClientNumber9
Amazon is the MF bomb.
Posted on 1/30/16 at 8:24 pm to tiderider
quote:
Please share the punishments
1) He lost all digit access to any media device.
2) His bottom got torched hibachi style.
3) He had to beg for financial leniency at the end of the Amazon phone call as well s thank them for their kindness when they cut us the break.
4) Still open to more options.
Posted on 1/30/16 at 8:27 pm to ClientNumber9
The pay to play culture in gaming has gotten out of hand. Most mobile games seem fun at first until you realize you're progress will slow to a snail's pace unless you start buying extra points for upgrades.
Posted on 1/30/16 at 8:27 pm to ClientNumber9
Cut grass all summer. All money goes back to paying debt. His summer should suuuuuuck.
Posted on 1/30/16 at 8:29 pm to ClientNumber9
Haha
Posted on 1/30/16 at 8:30 pm to ClientNumber9
He's 10 and apparently hasn't been parened properly to deal with these situations
Posted on 1/30/16 at 8:30 pm to ClientNumber9
They genuinely are one of the better customer service companies out there. Had about $100 worth of stuff stolen off my front porch (delivered the first day when I was out of town for four days) and they sent me a replacement within two days.
ETA: At no cost and no questions asked.
ETA: At no cost and no questions asked.
This post was edited on 1/30/16 at 8:32 pm
Posted on 1/30/16 at 8:31 pm to ClientNumber9
You're pretty lenient. I once got in a wreck, one week after my dad bought me a truck for my sixteenth birthday, and he paid to fix the truck, then craned it into the air with a sign saying my son is a terrible driver and doesn't need this. For Sale.
I was a much better driver after that.
I was a much better driver after that.
Posted on 1/30/16 at 8:34 pm to ClientNumber9
Whip dat arse
Posted on 1/30/16 at 8:37 pm to ClientNumber9
Is your name Jack Black? Starts at 2:18
They should make it harder for kids to do that. Talk about a flaw in the system.
They should make it harder for kids to do that. Talk about a flaw in the system.This post was edited on 1/30/16 at 8:39 pm
Posted on 1/30/16 at 8:44 pm to ClientNumber9
quote:
My son is a dead man.
Why? It's your wife's fault.
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