Question about Fitbit Charge HR

If this is the wrong board for this, please go easy on me. I bought a Fitbit Charge HR for my wife less than one year ago. After charging for over 24 hours the only thing visible on the screen is a thin elongated image similar to the battery icon showing half charged. I have plugged in the Dongle and tried to reboot the device. Fitbit has a message board etc. but figured I would try the OT board first. I also have a Charge HR that is about one year old. IMHO these devices appear to be cheaply made. Suggestions regarding similar devices will be appreciated as well.