PSA: Don't buy gifts for anyone at Dick's Sporting Goods

Tl;DR: They won't let you swap out an item bought on sale for a different size, spec, etc.


GF bought a new driver for me for Christmas during a black friday sale. Was very appreciative of the gift, but she knows nothing about golf, so the flex on the shaft was not right. Went to the Dick's in Metairie, and Bailey, the golf department manager, was very helpful in finding the same club in a stiff flex (gift was a regular flex). Brought the club to the register, Bailey inspected the club to make sure it's a legit return, everything is Gravy.

The problems started when the computer would not allow the cashier to do an exchange, was telling me that I would need to pay the difference in the sale & full price. Some manager comes over, and then eventually, the store manager. The full price tags are exactly the same on the two clubs. I explain to them it's the equivalent of switching a medium shirt for a large. Bailey comes back, confirms my explanation to them. The store manager at that point refutes myself and his golf manager, is very rude, and simply keeps repeating "if it's a different shaft, it's a different item". I've literally never seen the supposed "store Manager" of this large of a retail operation be so rude and dismissive of a customer. I didn't raise my voice or anything to them, just explained to them that I'm very frustrated that the only option they are giving me is to not do business with them.

So the club is getting returned, and Dick's will never get another penny from me again.