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Kick starter projects

Posted on 6/9/16 at 12:37 pm
Posted by Will Cover
St. Louis, MO
Member since Mar 2007
38550 posts
Posted on 6/9/16 at 12:37 pm
I made a "donation" to a kick starter project very late in the 3rd quarter of 2015. The "estimated" date that I was informed by the company that I would receive my order would be December 2015.

Fast forward to today, no product has been received, however plenty of excuses have been offered.

The company that I "donated" to is not willing to refund me back my money, because they state that I received a "significant" discount ($55 off MSRP when ordered; today the price they are asking is actually less than what I paid for it) and no taxes were charged (not sure how this is relevant).

They state that I had an opportunity to cancel while the campaign was "live." At that time, I had no reason to suspect there would be an issue, based upon the estimated delivery date. The company states they simply have no way to refund me my money.

Thoughts on next steps? I have a couple of solutions that I will pursue, but I'd like to hear what WWYD and if waiting 177 days since the estimated delivery date is being "unreasonable" by me.
Posted by meauxjeaux2
watson
Member since Oct 2007
60283 posts
Posted on 6/9/16 at 12:38 pm to
Posted by Nado Jenkins83
Land of the Free
Member since Nov 2012
59673 posts
Posted on 6/9/16 at 12:39 pm to
file a lawsuit
Posted by meauxjeaux2
watson
Member since Oct 2007
60283 posts
Posted on 6/9/16 at 12:39 pm to
did you pay for it with a credit card?
Posted by Will Cover
St. Louis, MO
Member since Mar 2007
38550 posts
Posted on 6/9/16 at 12:42 pm to
quote:

did you pay for it with a credit card?


Yes. I just got off the phone with my CC company and am now in the process of disputing the transaction.

Posted by PrivatePublic
Member since Nov 2012
17848 posts
Posted on 6/9/16 at 12:43 pm to
If it's truly a donation, why would they be obligated to refund your dumb arse?
Posted by meauxjeaux2
watson
Member since Oct 2007
60283 posts
Posted on 6/9/16 at 12:44 pm to
should be sufficient. You paid for a product that was never delivered. CC company will refund you back your money
Posted by Nado Jenkins83
Land of the Free
Member since Nov 2012
59673 posts
Posted on 6/9/16 at 12:45 pm to
quote:

If it's truly a donation, why would they be obligated to refund your dumb arse?


that's how kickstarter works dummy
Posted by marie antoinette
Member since Nov 2007
6012 posts
Posted on 6/9/16 at 12:45 pm to
quote:

If it's truly a donation, why would they be obligated to refund your dumb arse?


It's not truly a donation if the recipient agrees to provide an item in return for the start up money.
Posted by Will Cover
St. Louis, MO
Member since Mar 2007
38550 posts
Posted on 6/9/16 at 12:46 pm to
quote:

If it's truly a donation, why would they be obligated to refund your dumb arse?


The company calls it a "donation." This is their term. I have no problem "donating" providing I received the product I purchased.

I fulfilled my obligation. I paid for the merchandise and paid my credit card provider upon receipt of my CC statement. Unfortunately, they haven't which is why I posed the question if I am being "unreasonable" in terms of estimated delivery date.

Now go back behind the keyboard and use "big and bad" words like dumb arse in another thread.
This post was edited on 6/9/16 at 12:47 pm
Posted by jbgleason
Bailed out of BTR to God's Country
Member since Mar 2012
18911 posts
Posted on 6/9/16 at 1:13 pm to
And THIS is exactly why I despise Kickstarter and other such vehicles.

There was a time and day when true entrepreneurs birthed an idea, mortgaged their souls to build a company and then brought a product to market for sale. That is the spirit that made America great.

Now every asshat with an "idea" runs out and begs for donations to make their idea into a product.

The danger to the consumer is exactly what you are seeing here. An idea, no matter how good, doesn't make a marketable product and you really have no idea of the business acumen of the person to whom you are donating. It sounds a lot like they wont' refund your money because they probably don't have it. Dollars to donuts they have blown it on salaries, a nice office or unanticipated manufacturing costs.
Posted by EveryonesACoach
Baton Rouge
Member since Nov 2012
864 posts
Posted on 6/9/16 at 1:16 pm to
Something like 80% of kickstarter projects don't meet their anticipated ship dates. I think a lot of it has to do with the creators not being well-versed in everything that goes into mass producing their product.

That said, you should dispute. The two items I've supported were both delayed a good bit, but many times throughout the process the seller let people cancel their order, plenty of heads up before the manufacturer couldn't alter the order.
Posted by Will Cover
St. Louis, MO
Member since Mar 2007
38550 posts
Posted on 6/9/16 at 1:16 pm to
quote:

jbgleason


quote:

And THIS is exactly why I despise Kickstarter and other such vehicles.


First and only time I have "donated" to a kick starter project. And as of now, it will be my last time too.

Posted by Will Cover
St. Louis, MO
Member since Mar 2007
38550 posts
Posted on 6/9/16 at 1:17 pm to
quote:

That said, you should dispute. The two items I've supported were both delayed a good bit, but many times throughout the process the seller let people cancel their order, plenty of heads up before the manufacturer couldn't alter the order.



The manufacturer has not been timely with updates and has not followed through with what has been posted on their FB page either.

I've lost all confidence in them and their ability to be able to deliver a quality product that they can support after its release, whenever that is.
This post was edited on 6/9/16 at 1:18 pm
Posted by shutterspeed
MS Gulf Coast
Member since May 2007
63346 posts
Posted on 6/9/16 at 1:17 pm to
Why you anti-SKARP, bro?
Posted by Dan Bilzerian
..on my yacht or jet.
Member since Dec 2014
1864 posts
Posted on 6/9/16 at 1:22 pm to
quote:

If it's truly a donation, why would they be obligated to refund your dumb arse?


It's not a donation.

In most cases, you're buying a product for future delivery.
Posted by Dan Bilzerian
..on my yacht or jet.
Member since Dec 2014
1864 posts
Posted on 6/9/16 at 1:23 pm to
What project did you sponsor?
Posted by GoldenSombrero
Member since Sep 2010
2651 posts
Posted on 6/9/16 at 1:23 pm to
Just curious...what product was it? Did it have anything to do with cooking?
Posted by 13SaintTiger
Isle of Capri
Member since Sep 2011
18315 posts
Posted on 6/9/16 at 1:24 pm to
Are we talking a nice sum of money or is the principle?
Posted by Will Cover
St. Louis, MO
Member since Mar 2007
38550 posts
Posted on 6/9/16 at 1:32 pm to
quote:

Are we talking a nice sum of money or is the principle?


Just over $200.00.

Money is long gone and paid for. It's more about principle now.
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