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Started By
Message
re: How do you deal with irate customers?
Posted on 11/3/14 at 10:59 am to Will Cover
Posted on 11/3/14 at 10:59 am to Will Cover
Swift kick to the nuts.
0
Posted on 11/3/14 at 11:00 am to Will Cover
You are dealing with someone who knows how to work the system.
Offer her $500 (above real costs) for her inconvenience, non-negotiable, take it or leave it.
Otherwise, she can lawyer up.
Offer her $500 (above real costs) for her inconvenience, non-negotiable, take it or leave it.
Otherwise, she can lawyer up.
This post was edited on 11/3/14 at 11:03 am
Posted on 11/3/14 at 11:04 am to Will Cover
I understand how you feel. I am usually very proactive about making sure my clients are happy when I realize something may have gone wrong. I used to live under the "never lose a customer" attitude. However, I've learned that there is a point in time when you have to just realize and accept that a particular relationship may not be best for you and your company. You do what you can do, and then you have to realize that your time and energy may be better spent on clients who are a better fit. It doesn't mean you don't care.
Posted on 11/3/14 at 11:04 am to Will Cover
quote:
It is the amount of her monthly rent obligation.
so why is it unreasonable that she's asking for $4k reimbursement? You disrupted her living arrangements, forced her to board her dog for a month, forced her to move out of her apt and relocate into a temporary apt..all a huge inconvenience...the least you could do is credit her a month of rent and pay for he dog boarding, as well as her groceries that she probably had to replace unless she took all the groceries she had with her.
quote:
irate customers
and as far as being irate....what am I missing?
Posted on 11/3/14 at 11:06 am to reginaphilange
quote:
However, I've learned that there is a point in time when you have to just realize and accept that a particular relationship may not be best for you and your company. You
This.
Posted on 11/3/14 at 11:07 am to Will Cover
quote:
How do you deal with irate customers?
Five-point restraints.
Posted on 11/3/14 at 11:16 am to tgrbaitn08
quote:
so why is it unreasonable that she's asking for $4k reimbursement? You disrupted her living arrangements, forced her to board her dog for a month, forced her to move out of her apt and relocate into a temporary apt..all a huge inconvenience...the least you could do is credit her a month of rent and pay for he dog boarding,
I have to agree with most of this. Although the statement that says "You disrupted her...." isn't necessarily true. "You" didn't do it intentionally, but your part of the deal was to provide her a place to live.
I would expect some sort of credit for the lost month and inconvenience of having to move into another place. I'd be willing to accept partial credit since it sounds like you provided her another (presumably comparable) place to live. I also don't think it is unreasonable to expect reimbursement for the pet boarding if she were forced to relocate into a place where she could not bring her pet(s).
Posted on 11/3/14 at 11:20 am to Booyow
quote:
I would expect some sort of credit for the lost month and inconvenience of having to move into another place. I'd be willing to accept partial credit since it sounds like you provided her another (presumably comparable) place to live. I also don't think it is unreasonable to expect reimbursement for the pet boarding if she were forced to relocate into a place where she could not bring her pet(s).
I don't have a problem issuing her a credit as I believe she has a valid argument. Her tone, I didn't particularly care for, but that won't have any bearing on what is the right thing to do.
Posted on 11/3/14 at 1:19 pm to Will Cover
quote:
I don't have a problem issuing her a credit as I believe she has a valid argument. Her tone, I didn't particularly care for, but that won't have any bearing on what is the right thing to do.
my momma always told me, "It's not what you say it's how you say it"
Posted on 11/3/14 at 1:32 pm to Will Cover
So she was knee deep in the shite! Send her extra...and move on to the next complaint.
Posted on 11/3/14 at 1:54 pm to Will Cover
quote:
In addition to dog boarding, she is asking for "relocation assistance" credit, valued at over $3K.
Mrs. Bard and I are moving her stuff from NYC to Baton Rouge during Christmas. It was going to cost us around $2,500 to get movers to do it, we're saving a good bit just renting a truck and doing it ourselves. Wanting $3k just for inconvenience is ridiculous.
Your best option is to pay for the movers and dog boarding, maybe write off the rent for the time she was in the other unit and an extra month's rent just to be nice. And deal with the tenant only, not some relative with one hand out and one hand in granny's purse.
tl;dr - $3k and she moved to another unit in the same complex? Tell the relative(s) to go frick themselves.
This post was edited on 11/3/14 at 1:55 pm
Posted on 11/3/14 at 1:54 pm to Will Cover
Posted on 11/3/14 at 2:42 pm to Will Cover
quote:
Just under one month
frickkkkk that. Her son in law is just pissed that his wife(customers daughter) agreed to take her old arse in that month. And he probably paid to board the dog because their pussy arse kid has dog allergies.
This post was edited on 11/3/14 at 2:43 pm
Posted on 11/3/14 at 3:12 pm to Will Cover
Ask her for receipts
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