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Started By
Message
Customer service question
Posted on 4/12/16 at 11:46 am
Posted on 4/12/16 at 11:46 am
I just had to call my online banking service due to a password issue and got Melvin.
Shortly afterwards I called my internet provider att and got,
Guess who? Melvin
Question. Have I lost my mind or do these customer service people work for multiple companies?
Shortly afterwards I called my internet provider att and got,
Guess who? Melvin
Question. Have I lost my mind or do these customer service people work for multiple companies?
9
Posted on 4/12/16 at 11:47 am to bencoleman
quote:
Guess who? Melvin
Could be two (2) different Melvins?
Posted on 4/12/16 at 11:48 am to bencoleman
Was it the same guy? Or are you wondering if it was the same guy because they had the same name? If it's the former then you answered your own question.
Posted on 4/12/16 at 11:50 am to bencoleman
The odds of 2 different Melvins is off the charts 
I recommend you buy some lotto tix
I recommend you buy some lotto tix
Posted on 4/12/16 at 11:51 am to bencoleman
Call the police station. See if he is there too
Posted on 4/12/16 at 11:52 am to bencoleman
Melvin is a pretty common name in India.
Posted on 4/12/16 at 11:52 am to bencoleman
sure it wasnt Malvin?
Posted on 4/12/16 at 12:01 pm to Spilled Milk
I'm almost positive that it was the same guy
Posted on 4/12/16 at 12:03 pm to bencoleman
Pretty sure Melvin just cleaned you out.
Posted on 4/12/16 at 12:16 pm to bencoleman
Yes, some call centers provide support for different businesses. I suppose it's possible some reps may work cross-company as well.
Posted on 4/12/16 at 12:22 pm to BulldogXero
My buddy who lives in Memphis is a full time employee of support.com. They run customer service and tech support for a bunch of companies. Most notably Comcast (or Satan, as they are known nationally.)
He logs on to a computer, puts in a Bluetooth ear piece and the calls start rolling in from multiple companies customers.
He hates every second of it.
He logs on to a computer, puts in a Bluetooth ear piece and the calls start rolling in from multiple companies customers.
He hates every second of it.
Posted on 4/12/16 at 12:32 pm to cleeveclever
Crazy world we live in.
Posted on 4/12/16 at 12:32 pm to bencoleman
Yeah. It's definitely possible - especially since they are both tech support related calls. The good news is that if Melvin is handling multiple accounts, he's probably above average for a CSR.
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