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Couple left stranded in airport after notifying United of fuel leak on plane

Posted on 6/21/17 at 1:23 pm
Posted by NYNolaguy1
Member since May 2011
20888 posts
Posted on 6/21/17 at 1:23 pm


quote:

The bride was already nervous about her first flight abroad and was just trying to focus on the Mediterranean cruise that awaited them on the other end as she stared out the window of their plane as it taxied on the tarmac.

That’s when they saw liquid suddenly start shooting out of the 767’s left wing. Mike sprinted through the plane to let the crew know what was going on, but they “yelled at him” to sit down, she said.

“He’s like, ‘But something’s not right.’ They said, ‘Is it an emergency?’ He said, ‘I don’t know,’ so they said, ‘Go sit down.’ They said, ‘Everything’s normal,’” Rachel said.

Then the crew members finally looked out the window for themselves — and rushed to the cockpit. The plane’s engine went off, and fire trucks came rushing toward the jet, she said.

After that, the staff had a change of heart, she said — the stewardesses who’d dismissed Mike came by to thank him, and the couple were invited into the cockpit, where they were given a glass of champagne and showed the pilots footage they’d taken of the fuel fountain.



quote:


While there, she said, United staff said they’d take care of the couple, and asked them to “go easy” on the airline on social media.

But after that, United’s warmth cooled.

She said she was in tears back at the airport trying to get the airline to find another flight for them so they wouldn’t miss their cruise, which leaves Venice Thursday afternoon.

After finally securing a spot on a Wednesday night Delta flight, the airline gave them a food voucher but nowhere to sleep for the evening, she said. The pair slept on the floor of the baggage claim until 7:30 a.m., when another passenger who did score a hotel voucher spotted them and offered the two heroes the room.

Another passenger is renting them a limo to JFK for their new flight.

“All these people kept thanking us,” she said.

The couple were surprised the airline didn’t do more to avoid bad press after footage of a Kentucky doctor being violently dragged off a United flight went viral earlier this year.

Rachel said the ordeal hasn’t helped her fear of flying — she’s just glad she’s not flying United this time.

“I don’t think it could get much worse, we’re really happy it’s with Delta,” she said.

United refused to address the couple’s account of the incident, offering only a general statement.

“While taxiing to the runway yesterday evening, United flight 170 traveling from Newark to Venice, Italy returned to the gate due to a fuel leak, and was later cancelled. We apologize to our customers for the inconvenience. Our team helped provide customers with hotel accommodations for the night and are working to get them back on their way to Venice today,” said spokesman Jonathan Guerin.




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Posted by SG_Geaux
Beautiful St George
Member since Aug 2004
77959 posts
Posted on 6/21/17 at 1:25 pm to
United will never learn.
Posted by Titus Pullo
MTDGA
Member since Feb 2011
28567 posts
Posted on 6/21/17 at 1:26 pm to
quote:

the stewardesses who’d dismissed Mike came by to thank him, and the couple were invited into the cockpit, where they were given a glass of champagne and showed the pilots footage they’d taken of the fuel fountain


Posted by rondo
Worst. Poster. Evar.
Member since Jan 2004
77409 posts
Posted on 6/21/17 at 1:27 pm to
Is United TRYING to go out of business?
Posted by Ed Osteen
Member since Oct 2007
57473 posts
Posted on 6/21/17 at 1:27 pm to
Am I the only one that thinks it's weird someone is renting them a limo?
Posted by Creamer
louisiana
Member since Jul 2010
2817 posts
Posted on 6/21/17 at 1:28 pm to
Seems unlikely they would give 1 passenger a hotel voucher and not the other when they were on a flight cancelled for the same reason.
Posted by Mingo Was His NameO
Brooklyn
Member since Mar 2016
25455 posts
Posted on 6/21/17 at 1:28 pm to
Airlines are a huge industry with millions of customers so I understand somebody is always going to be upset. With that said, are these companies ran by literal retards? It seems like we hear a story weekly where there is no debate, the airline is in the wrong.

I'll go do management's job for half the pay and I guarantee it'll be better than what they've got.
This post was edited on 6/21/17 at 1:31 pm
Posted by rondo
Worst. Poster. Evar.
Member since Jan 2004
77409 posts
Posted on 6/21/17 at 1:28 pm to



She is the owner of United
Posted by upgrayedd
Lifting at Tobin's house
Member since Mar 2013
134860 posts
Posted on 6/21/17 at 1:29 pm to
quote:


Is United TRYING to go out of business?


These United stories are now typically only half truths propagated by some inconvenienced customer.
Posted by TigersSEC2010
Warren, Michigan
Member since Jan 2010
37359 posts
Posted on 6/21/17 at 1:29 pm to
There are some weird aspects to this story.
Posted by jcaz
Laffy
Member since Aug 2014
15601 posts
Posted on 6/21/17 at 1:30 pm to
It's sad that the airline business is so tough to be a start-up in. Thank goodness Southwest is still around. United wouldn't survive if they weren't a legacy carrier.
Posted by MaHittaMaHitta
Member since May 2014
3182 posts
Posted on 6/21/17 at 1:30 pm to
They're going to get their honeymoon paid for.
Posted by Breesus
House of the Rising Sun
Member since Jan 2010
66982 posts
Posted on 6/21/17 at 1:31 pm to
quote:

She said she was in tears back at the airport trying to get the airline to find another flight for them so they wouldn’t miss their cruise, which leaves Venice Thursday afternoon.

After finally securing a spot on a Wednesday night Delta flight, the airline gave them a food voucher


And this dumb bitch cried and complained to the media.

frick her.
Posted by lsu13lsu
Member since Jan 2008
11480 posts
Posted on 6/21/17 at 1:31 pm to
United will never learn.

But, people are such attention whores these days. Things do not always go our way in life. Flights get cancelled. Tropical Storms happen. Not everything goes our way and when it doesn't we shouldn't make giant deals out of it.

We have now incentivized everyone to be attention whores on flights. Though I do agree flying does suck.
Posted by saint tiger225
San Diego
Member since Jan 2011
35375 posts
Posted on 6/21/17 at 1:32 pm to
United just keeps on winning.

I mean, seriously, why are people even using them right now since they can't get their shite straight? It seems like people would quit flying United and hurt their pockets until they straighten up.

Also, does the FAA ever step in if an airline company keeps fricking up? I'm not too familiar with that type of stuff but it seems they would after the number of incidents United has had.
This post was edited on 6/21/17 at 1:33 pm
Posted by castorinho
13623 posts
Member since Nov 2010
82018 posts
Posted on 6/21/17 at 1:32 pm to
Maybe, maybe not. But if you're United, you do everything you can (even the unreasonable) so you don't get the bad press. Especially after the shite that's been going on.
Posted by upgrayedd
Lifting at Tobin's house
Member since Mar 2013
134860 posts
Posted on 6/21/17 at 1:32 pm to
It wasn't even a legit fuel leak. Just a release from an overflow tank. Basically, the safety system was doing what it was supposed to do.
Posted by Breesus
House of the Rising Sun
Member since Jan 2010
66982 posts
Posted on 6/21/17 at 1:32 pm to
quote:

United will never learn.


Learn what?

They got them off the flight, they got to meet the pilots, they got champagne, they booked them a flight on a different airline so they would make their cruise, and gave them a food voucher?

What did you want them to do?

This post was edited on 6/21/17 at 1:34 pm
Posted by rondo
Worst. Poster. Evar.
Member since Jan 2004
77409 posts
Posted on 6/21/17 at 1:33 pm to
quote:

And this dumb bitch cried and complained to the media.

frick her.



wait....wut?
Posted by Breesus
House of the Rising Sun
Member since Jan 2010
66982 posts
Posted on 6/21/17 at 1:33 pm to
quote:

wait....wut?


Did you read the article?
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