I just wanted to let you know I made this phone call today. Capital One Visa Signature Benefits Page
It took me 30 minutes to get someone on the phone who knew what the hell I was talking about.
First called Cap One and they didn't know these were even benefits and gave me Visa Number.
Called Visa Number, and when it asked for my account #, I put in my credit card # as a guess. This re-routed me right back to Cap One
She connected me to Visa directly. That person didn't know these benefits existed. She connects me to a benefits specialist.
He said they don't administer these two benefits, and that the concierge service does. He then proceeds to give me the number for Visa the original Cap One rep gave me. I notify him this number just reroutes me back to Cap One so he connects me directly to the concierge service.
I finally get my answer.