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Started By
Message
My Chase account may have been accessed
Posted on 3/27/16 at 6:16 pm
Posted on 3/27/16 at 6:16 pm
Not sure how this happened, but a phone number that I've never seen or been associated with was somehow linked to my Chase account. I noticed this today as I logged on from a new browser and received the two step verification process, which included an option for a verification code sent to a number I'd never seen before. Has anyone experienced anything similar to this before?
I called Chase customer service, and they were not helpful at all. The lady really didn't seem to understand why this concerned me and just removed the number from my account. I've changed my password but am not sure what other steps to take. Any advice or info from someone who has experienced something similar would be great appreciated.
I called Chase customer service, and they were not helpful at all. The lady really didn't seem to understand why this concerned me and just removed the number from my account. I've changed my password but am not sure what other steps to take. Any advice or info from someone who has experienced something similar would be great appreciated.
6
Posted on 3/27/16 at 6:45 pm to MusclesofBrussels
Just set up alerts if some transaction happens.
So if something unauthorized goes, you know immediately then can report it
So if something unauthorized goes, you know immediately then can report it
Posted on 3/27/16 at 8:04 pm to MusclesofBrussels
You sure it's not you're CPA or something? Tax time and all.
Posted on 3/27/16 at 8:07 pm to TigerDeBaiter
Hurray, I'm useful!
Call Chase tomorrow AM and ask for the fraud department. Make sure you don't share ID and PW with any other sites, etc...
let me know if you don't get anyplace and I can get you some direct help.
Call Chase tomorrow AM and ask for the fraud department. Make sure you don't share ID and PW with any other sites, etc...
let me know if you don't get anyplace and I can get you some direct help.
Posted on 3/27/16 at 8:10 pm to St. Pete Tiger
Wut?
Posted on 3/27/16 at 8:49 pm to MusclesofBrussels
My CSP got compromised yesterday. It's since been shut down, but I have no clue where they got it from.
Posted on 3/28/16 at 2:15 am to MusclesofBrussels
quote:
I called Chase customer service, and they were not helpful at all.
sounds like you need to open a Discover or Amex account
Posted on 3/28/16 at 2:57 am to MusclesofBrussels
quote:
The lady really didn't seem to understand why this concerned me and just removed the number from my account.
That's about all she can do.
Just change your password and keep an eye out for unauthorized transactions.
Posted on 3/28/16 at 1:52 pm to foshizzle
Just to clarify, I'm not overly concerned about my credit cards. I do my personal banking with Chase also and am more concerned about savings/checking account access being compromised.
Posted on 3/28/16 at 1:59 pm to MusclesofBrussels
I'd put an initial 90 day fraud alert on my credit. Was the number local? Had this happen to me on a discover card. They added a new address and phone numbers to the account, then cashed in the cash back bonus I had built up on gift cards to be mailed to the mailing address that was added (got that restored). Eventually it led to whoever did it trying to open other cards.
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