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Dispute Credit Card Charge From Contractor?

Posted on 8/25/17 at 4:55 pm
Posted by BeerMoney
Baton Rouge
Member since Jul 2012
8362 posts
Posted on 8/25/17 at 4:55 pm
So had a plumber come out and do work thinking I had a clog due to a slow toilet We went from a $100 call to a "you need this $500 drain cleaning" to "you need a whole new line to the road because your pipe is collapsed" at $2000. At that point I send him on his way and pay the $500 with a card thinking I need a new line.(he asked for cash or check) I get my father to bring equipment over and we dig up the spot, everything is fine and figure out that my modad system has a drain field that he ran his drain cleaner in to. After some research and questions on the OT I get a second company to come out who knew about modads. He explains that I apparently need a lift pump.

First guy had no idea it was there. He would've dug up and destroyed all that if I'd let him. When I called him for the toilet and once he started going outside I asked him if I needed to call someone who knew about modad and he said no. To me this is incompetence which I couldn't recognize at the time because this is all new to me.

Called the owner of incompetence plumbing. He makes excuses. I offer to pay part of the bill because it was in good faith but because the plumber did the work when he obviously didn't know I didn't feel this was good service at all. He starts going on about me agreeing to pay a quote(which was an estimate). Tells me he would talk to his plumber on Monday and call me.

Meanwhile he goes ahead and hits my card which makes me think he won't stand behind his work on Monday. I doubt I'll get a call. But will Chase Credit stand behind their consumer on this even if the plumber has a signed paper saying I agreed to pay for a repair? The paper includes the inaccurate diagnosis. I've never charged back in my life. This is just bad work.

I'll call Chase on Monday I was just hoping someone had some experience. If you read all of that, thank you very much.
This post was edited on 8/25/17 at 5:17 pm
Posted by SilverStallion
Member since Aug 2017
1999 posts
Posted on 8/25/17 at 6:10 pm to
Techincally, you paid for a service that wasn't completed. Or on their terms, you paid for good/services that wasn't completed/delivered. Chase is 24/7. Call them now and do a chargeback saying job wasn't completed. He'll get a charge back and tell you he's taking you to small claims court to recoup zero money and waste everyone's time or he'll leave it alone.

If it were up to me, I would call him and say you need to charge back my card before I call Chase. Chase will 100% give all your money back regardless of what he says though.
Posted by YipSkiddlyDooo
Member since Apr 2013
3632 posts
Posted on 8/25/17 at 10:04 pm to
I would call Chase too and I don't think I'd call the guy back first (you tried that already). Screw him. Though I'm not as confident that Chase will give you money back "regardless"

I still think you have a legitimate case so to speak and are likely to have Chase on your side.
Posted by Serraneaux
South of 30a
Member since Mar 2014
19602 posts
Posted on 8/25/17 at 10:10 pm to
Do a dispute resolution and chase will take the money back. I had to do this with a dipshite tree guy who wouldn't come get the logs and finish the stump removal. He was all mad and I'm lold him I'd release the dispute when he finished the job. Sometimes you have to get on their level.
This post was edited on 8/25/17 at 10:12 pm
Posted by eng08
Member since Jan 2013
5997 posts
Posted on 8/25/17 at 10:12 pm to
So did he charge $500 for work he proposed and performed or the $2000 for work he proposed or just the $100 for initial inspection?
Posted by Twenty 49
Shreveport
Member since Jun 2014
18726 posts
Posted on 8/25/17 at 10:57 pm to
Only chance is call Chase and dispute. Plumber dude will never give up a penny otherwise.

You may end up in the clear or splitting the baby if you dispute, but if you do not plumber will never voluntarily give you back one red cent.
Posted by BeerMoney
Baton Rouge
Member since Jul 2012
8362 posts
Posted on 8/26/17 at 5:42 am to
I agreed to the $500 proposal. He performed that job to the point that he decided it needed the $2000 job. At that point I said no thanks because that's expensive and I need to think about this. To me the price was spiraling too fast. I call a second guy and figure out he was completely wrong.

So I paid the $500 thinking he'd attempted in good faith to do a job and figured out a bigger job was needed. Then I talked to a second person and figured out he was messing with something he didn't know about.
This post was edited on 8/26/17 at 5:44 am
Posted by Kramer26
St. George, LA
Member since Jan 2005
6397 posts
Posted on 8/26/17 at 12:45 pm to
(no message)
This post was edited on 9/6/17 at 11:25 am
Posted by foshizzle
Washington DC metro
Member since Mar 2008
40599 posts
Posted on 8/27/17 at 7:49 pm to
quote:

I paid the $500 thinking he'd attempted in good faith to do a job


He might very well have done just that. He did the exploratory work and came up with the wrong answer. That happens sometimes. You rejected his advice for the next steps, which you're completely entitled to do, but he did the work.

Now whether the contractor decides to fight over it or not is another matter, he could file a lien but for $500 it probably isn't worth it.
Posted by BeerMoney
Baton Rouge
Member since Jul 2012
8362 posts
Posted on 8/28/17 at 8:56 am to
Well we will see. I offered to split the difference with him and he told me he'd call me back today. If I don't get a call I'm definitely charging it back.
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