menu
Posted by
Message
Lester Earl
Notre Dame Fan
Violet, LA
Member since Nov 2003
198888 posts

Confidentiality for bank tellers

Do they sign anything that permits them from talking about the personal finances of their customers?


LSURussian
LSU Fan
Member since Feb 2005
85178 posts

re: Confidentiality for bank tellers
It depends on the bank. My bank had a confidentiality policy in the employee handbook which stated that it was grounds for termination for ANY bank employee to divulge a customer's information, including account balances with the bank (loans and deposits), who the customer's customers were and if the customer was late on any payment or had any problems with the bank.

I had to fire an employee (not a teller) for making an offhand comment at a Christmas party about a customer's relationship with our bank in front of the customer and other persons and the customer complained the next day about his financial information being talked about so casually.

You can ask the branch manager where you bank about that bank's confidentiality policies.


foshizzle
LSU Fan
Washington DC metro
Member since Mar 2008
32131 posts

re: Confidentiality for bank tellers
quote:

I had to fire an employee (not a teller) for making an offhand comment at a Christmas party about a customer's relationship with our bank in front of the customer and other persons and the customer complained the next day about his financial information being talked about so casually.


Party pooper.


boosiebadazz
Member since Feb 2008
49831 posts

re: Confidentiality for bank tellers
how drunk was the employee?

was he really out of line?


LSURussian
LSU Fan
Member since Feb 2005
85178 posts

re: Confidentiality for bank tellers
quote:

Party pooper.

I know. It hurt. Tears all around.

Frankly, she had a few drinks at the party and that probably caused her to have a momentary lapse in judgement. She knew she did wrong and didn't even ask for a reprieve, but it was still sad for everyone.


Replies (0)
Replies (0)
LSURussian
LSU Fan
Member since Feb 2005
85178 posts

re: Confidentiality for bank tellers
quote:

how drunk was the employee?

was he really out of line?

Not really drunk, just careless.

She asked the customer, a small business owner, about a certain situation at his business regarding him getting paid by one of his customers so he could make his loan payment before the loan went delinquent. It was something like "Did ABC, Co. pay you yet?"

If she had done that with only the customer present it would not have been a problem. But they were standing in a small group with other people (not bank employees) who heard the exchange and it was out of line for her to do that.


boosiebadazz
Member since Feb 2008
49831 posts

re: Confidentiality for bank tellers
yeah, that is pretty bad



Replies (0)
Replies (0)
ZereauxSum
LSU Fan
Lot 23E
Member since Nov 2008
10176 posts

re: Confidentiality for bank tellers
quote:

Do they sign anything that permits them from talking about the personal finances of their customers?


When I was a teller, we had to review and sign off on the employee handbook, which went into great detail about customer/client confidentiality. Basically documentation stating that you know what information not to share with others and that you know the consequences for breaching that confidentiality.

The bank I work at now is EXTREMELY anal about information security. I imagine most banks are.


Replies (0)
Replies (0)
Lester Earl
Notre Dame Fan
Violet, LA
Member since Nov 2003
198888 posts

re: Confidentiality for bank tellers
Whitney...any idea


LSURussian
LSU Fan
Member since Feb 2005
85178 posts

re: Confidentiality for bank tellers
No, sorry.


Replies (0)
Replies (0)
Dead Mike
LSU Fan
Cell Block 4
Member since Mar 2010
1863 posts

re: Confidentiality for bank tellers
quote:

Whitney...any idea



Customer personal finance/banking relationship info is definitely off-limits outside the bank.
This post was edited on 1/7 at 10:09 pm


Replies (0)
Replies (0)
MOT
LSU Fan
Member since Jul 2006
14087 posts

re: Confidentiality for bank tellers
quote:

Whitney...any idea

It is definitely taken seriously.

ETA: Was this something recently?
This post was edited on 1/7 at 10:11 pm


Tiger4Ever
UTEP Fan
Member since Aug 2003
35967 posts

re: Confidentiality for bank tellers
Can we have a little context? Who was the teller discussing this with?


Replies (0)
Replies (0)
Jim Rockford
LSU Fan
Member since May 2011
42823 posts

re: Confidentiality for bank tellers
In my experience, it can be a firing offense.

However, they will run to the feds with a quickness if they suspect anything unusual. So much for confidentiality in that scenario.


MOT
LSU Fan
Member since Jul 2006
14087 posts

re: Confidentiality for bank tellers
quote:

However, they will run to the feds with a quickness if they suspect anything unusual. So much for confidentiality in that scenario.

The government requires certain transactions to be reported even if nothing unusual is suspected. So there isn't much that can be done about that.

In other circumstances, like what is described above, it is a major issue.


Replies (0)
Replies (0)
first pageprev pagePage 1 of 1next pagelast page
refresh

Back to top

logoFollow TigerDroppings for LSU Football News
Follow us on Twitter, Facebook and Instagram to get the latest updates on LSU Football and Recruiting.

FacebookTwitterInstagram