This coming from a 17 year subscriber that just recently cancelled, due to my customer service experience on multiple occasions.
In 12 yrs I have never had a single issue... Ever
The only time I have been unhappy with them is last week when I called about renewing and they said they couldn't offer me anything to stay. I went ahead and set up a disconnect and the guy said to call back the day before that and see if they could offer something then.
Service, absolutely no way.
And in this space, they absolutely are... I have had Comcast/ATT/Cox at some point and none of them come anywhere close to Direct.
This post was edited on 5/1 at 8:43 am