I've had some issues with mine where it was being blocked by certain firewalls and such. There customer service SUCKS. It take them days to get back to you and when they do they talk you through obvious troubleshooting steps you've already done.
The device works great and it's super easy and pretty cheap. Just hope you don't have a "new" issue they have to get their techs to work out b/c you'll be waiting a while
It's plug and play out of the box though.
This post was edited on 2/23 at 10:51 am