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Nintendo Admits Joy-Con Issues - Asked people to call -if- experiencing issues

Posted on 3/22/17 at 7:36 pm
Posted by BaddestAndvari
That Overweight Racist State
Member since Mar 2011
18295 posts
Posted on 3/22/17 at 7:36 pm
Turns out it was a manufacturing variant at one of the factories - the issue has been resolved, it was on a very small % of the controllers - and to call them if you are having issues:

LINK
This post was edited on 3/22/17 at 7:38 pm
Posted by sicboy
Because Awesome
Member since Nov 2010
77601 posts
Posted on 3/22/17 at 7:40 pm to
nb4sicboy






ETA This is their fix, which doesn't seem all that bad.




quote:

If you sent your Joy-Con off for repair, it’s quite possible all it took to fix the connectivity issue with your Switch controller, was a little piece of black foam


quote:

According to the site, when the Switch controller was sent back, the only difference seen was the addition of a small square of black foam in the bottom right placed on top of the antenna traces.

CNET believes this is a “a piece of conductive foam” treated with either nickel, copper or both which is said to keep electronics from encountering radio-frequency interference. RFI issues can be caused by household items such as microwaves.

The site tested its theory and removed the piece of foam. Connectivity issues started up once more. To further test the theory, CNET purchased another Switch console and found there weren’t any connectivity issues with the left Joy-Con.

Upon taking the housing apart, it was noted the controller didn’t have the same piece of foam as the one sent off for service.

The site figures Nintendo has found a fix for the issue, and that new stock doesn’t have the same connectivity issues. That said, there were many Switch owners who didn’t experience these issues.



LINK
This post was edited on 3/22/17 at 7:45 pm
Posted by jeff5891
Member since Aug 2011
15761 posts
Posted on 3/22/17 at 9:26 pm to
Glad sicboy posted that thread about this
Posted by sicboy
Because Awesome
Member since Nov 2010
77601 posts
Posted on 3/22/17 at 9:43 pm to
The ones that were having problems were popped open and found to have a design flaw, but yeah, nothing was wrong.
Posted by musick
the internet
Member since Dec 2008
26125 posts
Posted on 3/23/17 at 7:11 am to
Only have had it one day but I never experienced it
Posted by sicboy
Because Awesome
Member since Nov 2010
77601 posts
Posted on 3/23/17 at 7:18 am to
Well that's the point. It wasn't all of them, just a hand full that were built incorrectly, yet I don't really understand how that only happens to select controllers. Fix seems easy enough.
Posted by oauron
Birmingham, AL
Member since Sep 2011
14512 posts
Posted on 3/23/17 at 4:18 pm to
quote:

manufacturing variant



The ultimate spin. They can't call it a defect or else everyone is eligible for a recall.
Posted by Dr RC
The Money Pit
Member since Aug 2011
58074 posts
Posted on 3/23/17 at 4:49 pm to
quote:

The ones that were having problems were popped open and found to have a design flaw, but yeah, nothing was wrong.


It's not really a design flaw if the issue was limited to a single factory that was doing something wrong w/the production.

That's a manufacturing flaw.

The factory in question probably was using the wrong materials or skipped a step that caused the issue.
This post was edited on 3/23/17 at 4:52 pm
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