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Started By
Message
Confidentiality for bank tellers
Posted on 1/7/13 at 11:13 am
Posted on 1/7/13 at 11:13 am
Do they sign anything that permits them from talking about the personal finances of their customers?
3
Posted on 1/7/13 at 11:19 am to Lester Earl
It depends on the bank. My bank had a confidentiality policy in the employee handbook which stated that it was grounds for termination for ANY bank employee to divulge a customer's information, including account balances with the bank (loans and deposits), who the customer's customers were and if the customer was late on any payment or had any problems with the bank.
I had to fire an employee (not a teller) for making an offhand comment at a Christmas party about a customer's relationship with our bank in front of the customer and other persons and the customer complained the next day about his financial information being talked about so casually.
You can ask the branch manager where you bank about that bank's confidentiality policies.
I had to fire an employee (not a teller) for making an offhand comment at a Christmas party about a customer's relationship with our bank in front of the customer and other persons and the customer complained the next day about his financial information being talked about so casually.
You can ask the branch manager where you bank about that bank's confidentiality policies.
Posted on 1/7/13 at 11:32 am to LSURussian
quote:
I had to fire an employee (not a teller) for making an offhand comment at a Christmas party about a customer's relationship with our bank in front of the customer and other persons and the customer complained the next day about his financial information being talked about so casually.
Party pooper.
Posted on 1/7/13 at 11:38 am to LSURussian
how drunk was the employee?
was he really out of line?
was he really out of line?
Posted on 1/7/13 at 11:41 am to foshizzle
quote:
Party pooper.
I know. It hurt. Tears all around.
Frankly, she had a few drinks at the party and that probably caused her to have a momentary lapse in judgement. She knew she did wrong and didn't even ask for a reprieve, but it was still sad for everyone.
Posted on 1/7/13 at 11:46 am to boosiebadazz
quote:
how drunk was the employee?
was he really out of line?
Not really drunk, just careless.
She asked the customer, a small business owner, about a certain situation at his business regarding him getting paid by one of his customers so he could make his loan payment before the loan went delinquent. It was something like "Did ABC, Co. pay you yet?"
If she had done that with only the customer present it would not have been a problem. But they were standing in a small group with other people (not bank employees) who heard the exchange and it was out of line for her to do that.
Posted on 1/7/13 at 11:48 am to LSURussian
yeah, that is pretty bad
Posted on 1/7/13 at 11:54 am to Lester Earl
quote:
Do they sign anything that permits them from talking about the personal finances of their customers?
When I was a teller, we had to review and sign off on the employee handbook, which went into great detail about customer/client confidentiality. Basically documentation stating that you know what information not to share with others and that you know the consequences for breaching that confidentiality.
The bank I work at now is EXTREMELY anal about information security. I imagine most banks are.
Posted on 1/7/13 at 12:31 pm to LSURussian
Whitney...any idea
Posted on 1/7/13 at 12:32 pm to Lester Earl
No, sorry.
Posted on 1/7/13 at 10:03 pm to Lester Earl
quote:
Whitney...any idea
Customer personal finance/banking relationship info is definitely off-limits outside the bank.
This post was edited on 1/7/13 at 10:09 pm
Posted on 1/7/13 at 10:09 pm to Lester Earl
quote:
Whitney...any idea
It is definitely taken seriously.
ETA: Was this something recently?
This post was edited on 1/7/13 at 10:11 pm
Posted on 1/7/13 at 10:30 pm to MOT
Can we have a little context? Who was the teller discussing this with?
Posted on 1/8/13 at 1:18 am to Lester Earl
In my experience, it can be a firing offense.
However, they will run to the feds with a quickness if they suspect anything unusual. So much for confidentiality in that scenario.
However, they will run to the feds with a quickness if they suspect anything unusual. So much for confidentiality in that scenario.
Posted on 1/8/13 at 7:44 am to Jim Rockford
quote:
However, they will run to the feds with a quickness if they suspect anything unusual. So much for confidentiality in that scenario.
The government requires certain transactions to be reported even if nothing unusual is suspected. So there isn't much that can be done about that.
In other circumstances, like what is described above, it is a major issue.
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