re: Cox Executive Contact Info?

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Anyone have contact info for someone at cox with the power to make things happen? Long story short, I have to reset modem every day. Multiple techs and scheduled visits have all been useless. Always "my equipment" with one particular visit them charging my wife when I wasn't there to factory reset router. Every time you power cycle it fixes the issue. Spoken to a tech that was hooking up service for neighbor and he said he was dealing with alot of interference and that our position in the neighborhood was bad because it could be coming from someone "upstream". I don't want anything except for cox to admit it's their issue (doubtful) but to FIX it. No other options for high speed where I'm at.

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They either have a problem on their hardline or someone that is hooked up is causing some noise issues to backfeed into the cable plant. Either one of those will cause dropouts.

They need to start shooting each drop for noise issues. If they can't find anything significant, they need a maintenance technician (plant manager) to come out.

Here is the e-mail address for the VP of Customer Care: peter.lilly@cox.com

If that fails: scott.wise@cox.com

If that fails: suzanne.foy@cox.com