re: Insurance Rates...as a result of Harvey and Irma Discussion

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USAA is not the company they were 23 years ago when I joined. They started expanded their risk pools in the late 90's in the name of profit. Customer service is above average but their real product value versus cost has been in a steady decline. I may have to start looking at other options.

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I agree on all points but one. Customer service is not at all what it used to be either. I purposely stay away from the Tampa Bay call center whenever possible. My wife was in a wreck that wasn't her fault and we did the right thing and called USAA and the claims adjuster from TB immediately tried to put her at fault without seeing the police report. I called back later that night and talked to someone in Denver....lot easier to deal with and understand. That's one situation with TB that I've had. Mom had many...Dad had to ask the adjuster they sent after Rita to leave due to his attitude and rudeness.