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re: Anyone ever file a Chase Sapphire Reserve trip delay claim?

Posted on 9/5/17 at 1:58 pm to
Posted by ghost2most
Member since Mar 2012
6662 posts
Posted on 9/5/17 at 1:58 pm to
I'd recommend calling them with any travel booking issue. They were awesome helping us get our tickets switched due to Harvey.
Posted by hungryone
river parishes
Member since Sep 2010
11987 posts
Posted on 9/5/17 at 2:06 pm to
And they were absolutely awful when the price of a ticket dropped by 75% within 24 hrs of my booking. Did I mention I'd just bought three at that price? Had I booked direct with the airline, I could have at least re-booked the tickets & had a fat credit with the airline for use on future tickets. With Chase, I had three expensive tickets and no recourse. Multiple calls to their travel "advisors" did nothing....airline refused to do anything since it was booked through the Chase portal. (this was w/British Air)

So I learned my lesson: don't book air through their portal. Transfer the points to the airline & book direct w/airline.
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