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Message
re: AA Updating My Itinerary/Changing my flights
Posted on 6/14/17 at 1:02 pm to chillygentilly
Posted on 6/14/17 at 1:02 pm to chillygentilly
quote:
Then requested a flight through a different hub and got told no because only the MSY-CLT leg was affected and they couldn't change the CLT-LHR leg.
After this I would've told them I need to think about my options better, thank them for their time, hang up and immediately call back like golfer suggested. American has some horrible phone agents, sounds like the one you got did not know what the rules were...
ETA: I've had some horrible AA phone agents within the past year that didn't know their rules, part of the reason I switched over to Delta. Pretty sure there's some comments in my file about me raising my voice and getting pissed off at them
This post was edited on 6/14/17 at 1:04 pm
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