re: From Sammy's Grill to Willie's Restaurant

quote:

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Re. her asking to see a policy, I feel like she has EVERY right if it affects her bill.

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I agree. If you tell me that you have a policy that impacts what I pay other than what I've seen (ie the menu, tipping policies, etc) then I'm going to 1) Want see this policy before I agree I owe anything based on it and 2) Gojng to want to know where i was informed of this policy prior to deciding I agreed to it.

A good example of this is when restaurants automatically add 20% gratuity to parties larger than X. That policy is generally printed on the menu so patrons are informed of the charge prior to agreeing to dine there/placing their order.