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re: Comparable Outlook plugin CRM to Xobni?
Posted on 4/22/16 at 2:23 am to tigerpawl
Posted on 4/22/16 at 2:23 am to tigerpawl
Hi Tigerpawl,
Thanks for taking the time to give me some feedback. I'll try and answer your questions, but our support guys are much better than me. I already forwarded all of your suggestions to the development team.
This was actually a feature request that we did many years ago. One of our big customers was using Lookeen to do multiple searches and he wanted it seperate from his email so they could continue using Outlook and jump back to their searches when they found a minute. Some like it, others don't.
This should work. You can send your logfile to our support team and they'll check it out for you.
In Lookeen: Go to "?" menu at the top and select "Send report"
Same. This is a known issue that we're working on. It annoys us too, so I really hope it's fixed in the next update.
We looked at predictive search terms. I agree with you that it's a cool feature, especially since everyone is used to Google's interface. We tested it and found that it got in the way of the SayT (Search-as-you-Type) feature. If we get more requests for it, we may implement it in the future, but the majority of people in our test didn't like it.
One final comment about your "historical roadmap", have you seen the timeline graph at the bottom of your search window? It'll probably help you drill-down into specific conversations.
I hope that helps and thanks again for the awesome feedback! Cheers - Eric
Thanks for taking the time to give me some feedback. I'll try and answer your questions, but our support guys are much better than me. I already forwarded all of your suggestions to the development team.
quote:
1. Search results are rendered outside of Outlook in a separate window and not in a sidebar.
This was actually a feature request that we did many years ago. One of our big customers was using Lookeen to do multiple searches and he wanted it seperate from his email so they could continue using Outlook and jump back to their searches when they found a minute. Some like it, others don't.
quote:
2. It can't search Outlook contacts.
This should work. You can send your logfile to our support team and they'll check it out for you.
In Lookeen: Go to "?" menu at the top and select "Send report"
quote:
3. When you click on a link inside of Lookeen results, it ignores your default browser and always opens in IE. I use Chrome.
Same. This is a known issue that we're working on. It annoys us too, so I really hope it's fixed in the next update.
quote:This one is actually a Microsoft issue. (Finally :)) Here's how you fix it: LINK
4. Ever since I installed Lookeen, I'm always greeted with this prompt (below) *everytime* I start Outlook - although there are no other profiles present AND "Set as default profile" never works/sticks - even when checked.
We looked at predictive search terms. I agree with you that it's a cool feature, especially since everyone is used to Google's interface. We tested it and found that it got in the way of the SayT (Search-as-you-Type) feature. If we get more requests for it, we may implement it in the future, but the majority of people in our test didn't like it.
One final comment about your "historical roadmap", have you seen the timeline graph at the bottom of your search window? It'll probably help you drill-down into specific conversations.
I hope that helps and thanks again for the awesome feedback! Cheers - Eric
1
Posted on 4/22/16 at 11:39 am to emTrebe
Eric - thanks for your reply....
Contacts: I sent that log file as requested. I'm searching for stuff in my iCloud contacts. Not sure if that's part of the problem. Example: I'm coming up with Zero hits for "Smith" (I have multiple Smiths in my contacts.) I have no contacts in my onboard/native Outlook PST. Everything is in iCoud contacts. "Contacts (This computer only)" is empty. Please see below.
That fix for the default Outlook profile worked. Thanks..
That big customer who is dictating functionality to Lookeen regarding the sidebar must be really big. I suggest reverting back to the original sidebar functionality for the little folks and write a customized app for that big guy. Just a thought...
Opening links in the user's default browser seems to be the only logical route since (in this case) Chrome is by far the most popular browser and users expect it since that is what Outlook (and most mail clients) does.
Referring to the timeline might work if you already know the timeline, but in most cases, I simply don't keep a running log of my activity and that would not work. I prefer to give the task of time/date/people keeping to the app.
Thanks....
TP
Contacts: I sent that log file as requested. I'm searching for stuff in my iCloud contacts. Not sure if that's part of the problem. Example: I'm coming up with Zero hits for "Smith" (I have multiple Smiths in my contacts.) I have no contacts in my onboard/native Outlook PST. Everything is in iCoud contacts. "Contacts (This computer only)" is empty. Please see below.
That fix for the default Outlook profile worked. Thanks..
That big customer who is dictating functionality to Lookeen regarding the sidebar must be really big. I suggest reverting back to the original sidebar functionality for the little folks and write a customized app for that big guy. Just a thought...
Opening links in the user's default browser seems to be the only logical route since (in this case) Chrome is by far the most popular browser and users expect it since that is what Outlook (and most mail clients) does.
Referring to the timeline might work if you already know the timeline, but in most cases, I simply don't keep a running log of my activity and that would not work. I prefer to give the task of time/date/people keeping to the app.
Thanks....
TP
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