re: Anyone else get screwed on airfair, hotel, tickets, etc?

You think the airline cares about 1 person in that way? Nothing will ding a history with the airline. Like I said speak to escalation department. Every corporation has one for customer service. Let them know entire story. Let them know you don't want to cancel you want to be refunded in points to fly with them later. Cancel is a terrible word to use. They aren't losing anything because only about 65-70% at the most of the people will actually use those points so they come ahead.