quote:
I went to the Verizon store...and AGAIN they will have a replacement phone sent to me, but I wont have it until Tuesday at the earliest.

I really thought that they would try to help me in the store in which I bought the phone...maybe provide me a replacement phone right then??? Not have to wait until one is shipped from out of state to me..

The problem with this thought process is the retail stores are just that retail stores. Meaning the inventory they carry is for sales transactions. You cant just walk up and get a replacement in store for technical issues. Never could, never will (only under really extreme circumstances can this be done). That is solely what the technical support / warranty dept. is for. Not a hard concept / policy to follow.

quote:

I plan to call Verizon customer service to voice my frustration and request some sort of compensation

Good luck. Verizon normally doesn't credit accounts for device defects. But to each his own I guess.

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Posted by Auburntiger

BTR area

Member since Mar 2005

13314 posts

Posted on 3/30/15 at 5:47 am to Ghmmr91

quote:

quote:

I plan to call Verizon customer service to voice my frustration and request some sort of compensation

Good luck. Verizon normally doesn't credit accounts for device defects. But to each his own I guess.

At this point, it will be a total,of 6 days where I am paying for a Service that I am not receiving, due to a faulty product that I have been provided . I expect to recieve a 6 day credit in my monthly Bill....at least.....

I have been in the " customer service" industry for 20 years......we have always done whatever we can do ensure customer satisfaction......apparently Verizon doesn't share that same philosophy.

This post was edited on 3/30/15 at 5:48 am

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