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Started By
Message
Verizon customer service question / issue (re: Samsung S5 issues)
Posted on 3/28/15 at 9:13 pm
Posted on 3/28/15 at 9:13 pm
I have been a NEW Verizon customer for 5 total weeks. When I signed up I acquired a Samsung Galaxy S5. Everything has been fine until Thursday (2 days ago)....Thursday afternoon the screen on my phone went totally black. Could not get it to work....went to the Verizon store and they arranged to have a replacement phone sent to me ( although I had to pay for overnight delivery)
Received it last night.....I got everything working fine on the replacement phone....then today at 3:00 my screen went black on my replacement phone! I have not even had it 24 hours...
I went to the Verizon store...and AGAIN they will have a replacement phone sent to me, but I wont have it until Tuesday at the earliest.
Needless to say I am less than pleased with their customer service at this point....I really thought that they would try to help me in the store in which I bought the phone...maybe provide me a replacement phone right then??? Not have to wait until one is shipped from out of state to me...
I plan to call Verizon customer service to voice my frustration and request some sort of compensation. Does anyone on here have any advice or positive experience in dealing with Verizon customer service on issues similar to this? TIA
Received it last night.....I got everything working fine on the replacement phone....then today at 3:00 my screen went black on my replacement phone! I have not even had it 24 hours...
I went to the Verizon store...and AGAIN they will have a replacement phone sent to me, but I wont have it until Tuesday at the earliest.
Needless to say I am less than pleased with their customer service at this point....I really thought that they would try to help me in the store in which I bought the phone...maybe provide me a replacement phone right then??? Not have to wait until one is shipped from out of state to me...
I plan to call Verizon customer service to voice my frustration and request some sort of compensation. Does anyone on here have any advice or positive experience in dealing with Verizon customer service on issues similar to this? TIA
7
Posted on 3/28/15 at 9:33 pm to Auburntiger
quote:
Samsung S5 issues
Shocking
Posted on 3/28/15 at 9:34 pm to Auburntiger
Take the phone back. It's a piece of shite.
Posted on 3/28/15 at 10:18 pm to Auburntiger
Screwed up they won't replace it in the store.
Only advice I have for you is to tell them you don't want the S5 anymore. The S6 comes out around April 10 I believe. Use some cheap crappy flip phone for a few weeks until the S6 comes out.
Only advice I have for you is to tell them you don't want the S5 anymore. The S6 comes out around April 10 I believe. Use some cheap crappy flip phone for a few weeks until the S6 comes out.
Posted on 3/28/15 at 11:21 pm to Auburntiger
More of a Samsung problem than a Verizon problem IMO
Posted on 3/29/15 at 12:40 pm to Auburntiger
I've always gotten better service calling Verizon.
This post was edited on 3/29/15 at 3:17 pm
Posted on 3/29/15 at 3:14 pm to Auburntiger
The screen on my Moto X shattered last week. Fell about 2' from my lap onto concrete at a baseball game. It was in the case that the verizon employees recommended.
I've had the phone since December. Insurance claim would be $149. Called customer support, told them the story on what happened, told them that I didn't want to pay the insurance deductible, that we have 5 lines with them, been a customer for almost 10 years and I didn't want to switch carriers but with Sprints current promo that I would because sprint will pay the early termination fee, cut my bill in half and I can get new moto x for $49..
They shipped me a replacement phone out Friday, will have tomorrow and will credit me the replacement cost. Basically gave me a free replacement phone.
I would certainly tell them that you will switch to a competitor if they don't make--you whole.
I've had the phone since December. Insurance claim would be $149. Called customer support, told them the story on what happened, told them that I didn't want to pay the insurance deductible, that we have 5 lines with them, been a customer for almost 10 years and I didn't want to switch carriers but with Sprints current promo that I would because sprint will pay the early termination fee, cut my bill in half and I can get new moto x for $49..
They shipped me a replacement phone out Friday, will have tomorrow and will credit me the replacement cost. Basically gave me a free replacement phone.
I would certainly tell them that you will switch to a competitor if they don't make--you whole.
Posted on 3/29/15 at 10:26 pm to Auburntiger
quote:
I went to the Verizon store...and AGAIN they will have a replacement phone sent to me, but I wont have it until Tuesday at the earliest.
I really thought that they would try to help me in the store in which I bought the phone...maybe provide me a replacement phone right then??? Not have to wait until one is shipped from out of state to me..
The problem with this thought process is the retail stores are just that retail stores. Meaning the inventory they carry is for sales transactions. You cant just walk up and get a replacement in store for technical issues. Never could, never will (only under really extreme circumstances can this be done). That is solely what the technical support / warranty dept. is for. Not a hard concept / policy to follow.
quote:
I plan to call Verizon customer service to voice my frustration and request some sort of compensation
Good luck. Verizon normally doesn't credit accounts for device defects. But to each his own I guess.
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