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Message
re: Kleinpeter ice cream
Posted on 12/9/14 at 9:13 am to LSUGrad00
Posted on 12/9/14 at 9:13 am to LSUGrad00
quote:
They fricked up, found the problem, and corrected it.
They admitted the fricked up, found and corrected the problem in a matter of about 24 hours.
Of course people had been complaining for 6 months before they did this.
1
Posted on 12/9/14 at 9:35 am to fightin tigers
quote:
They admitted the fricked up, found and corrected the problem in a matter of about 24 hours.
Of course people had been complaining for 6 months before they did this.
My understanding was that they believed the 'off flavor' issue and the premature spoilage issue were from the same source.
IMO once they corrected the issue with the CIP and still had premature spoilage problems the FIRST place they should have checked for proper temperatures were their own storage areas. The fact that they waited 6 months to test the calibration on their thermometers was a HUGE oversight and you DEFINITELY check your own shite before going into peoples homes and pointing out that their refrigerator is a degree or two high of ideal temp.
Look I understand why people are pissed and taking their business elsewhere. I'm only saying that in the long list of companies fricking up at the expense of their customers this is way down the list for me.
This post was edited on 12/9/14 at 9:35 am
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