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Message
re: How to get Charter to repair internet service
Posted on 7/17/14 at 7:58 pm to HailToTheChiz
Posted on 7/17/14 at 7:58 pm to HailToTheChiz
quote:This is true. They love to blame issues on your hardware... or anything that can neither be proved or dis-proved. Pretty much the same as the others, I guess. It's been running like a scalded dog for a while now. No complaints here (knock on wood).
Charter customer service is awful.
This what I get for $29/month:
7/17/2014, 7:53:45 PM
Download Speed: 31.73 Mbps (3.97 MB/sec transfer rate)
Upload Speed: 4.28 Mbps (0.53 MB/sec transfer rate)
Latency: 8 ms
Jitter: 1 ms
1
Posted on 8/24/14 at 8:16 am to tigerpawl
And the next outage has happened. All day yesterday....no internet service. I start investigating and find that I cannot ping there DNS server. Change to 4.2.2.2 and it works fine.
Now u think I can call there tech support and get anyone to undertand this? I think not. Just waited it out and this morning it is working again.
Now u think I can call there tech support and get anyone to undertand this? I think not. Just waited it out and this morning it is working again.
This post was edited on 8/24/14 at 8:17 am
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