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re: ATT U-Verse internet customers, chime in please
Posted on 7/9/14 at 9:42 pm to guedeaux
Posted on 7/9/14 at 9:42 pm to guedeaux
The tech has no idea if the RG is new or refurbished. The service is contingent on your lines. If you are not maintaining a speed close to your limit then the tech needs to diagnose your lines from the VRAD to your RG. Check for noise, interference or bridge taps and if you have some of these items on your pairs then it needs to be fixed. If you have TV the same rules apply for each set top box on your network. We have the test that can pinpoint the faults on the pairs and get the correct department to fix issues.
1
Posted on 7/9/14 at 9:57 pm to cajunx2
quote:Easily something is wrong if he got his correct speeds for one month, then now it's halved.
The tech has no idea if the RG is new or refurbished. The service is contingent on your lines. If you are not maintaining a speed close to your limit then the tech needs to diagnose your lines from the VRAD to your RG. Check for noise, interference or bridge taps and if you have some of these items on your pairs then it needs to be fixed. If you have TV the same rules apply for each set top box on your network. We have the test that can pinpoint the faults on the pairs and get the correct department to fix issues.
Many, many things could cause this.
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