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Started By
Message
re: ATT U-Verse internet customers, chime in please
Posted on 7/9/14 at 4:31 pm to VermilionTiger
Posted on 7/9/14 at 4:31 pm to VermilionTiger
quote:
I'm getting about half the speed im supposed to be getting.
I hooked my router up and it's the same
Well, sheeeet. I had to replace two boxes and when we finally got someone to come look he told us that we had a refurbished one, most likely the one before that was as well, and that they usually hand out those. He came back the next day with a brand new one and we haven't had a problem with the modem since. Anecdotal evidence, but it may be worth it to request a new instead of refurbished modem. Or buy one (if that is an option for U-verse)
2
Posted on 7/9/14 at 4:33 pm to guedeaux
quote:I don't think you can.
Or buy one (if that is an option for U-verse)
Posted on 7/9/14 at 9:42 pm to guedeaux
The tech has no idea if the RG is new or refurbished. The service is contingent on your lines. If you are not maintaining a speed close to your limit then the tech needs to diagnose your lines from the VRAD to your RG. Check for noise, interference or bridge taps and if you have some of these items on your pairs then it needs to be fixed. If you have TV the same rules apply for each set top box on your network. We have the test that can pinpoint the faults on the pairs and get the correct department to fix issues.
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