re: ATT U-Verse v. Cox

The difference between Cox and ATT customer service, as far as that initial phone call, is that you're more likely to get an American on the phone with Cox. Both techs will have the same level of knowledge, but the Cox one will be most likely able to help you because remote modem resetting and signal checking are slightly more likely to solve intermittent service issues with cable broadband-- whereas if there's a U-Verse outage, it's a straight-up outage on ADSL/VDSL, and an ATT tech won't be able to do much except tell you there's a known outage or report it. So, we just have an issue of perception: An American who can walk you through basic steps and maybe resolve issues on your end vs. a possible foreigner who can walk you through basic steps, but by the nature of the technology, it's probably not even an issue on your end.

Beyond that, they can all deploy service techs to your house and both are trained to read scripts. Hell, the one time I had to call ATT, during the one 2-hour outage I had years ago, they obviously couldn't fix the outage over the phone, but I got a $10 credit to my bill, and the technician called me back a couple hours later to verify that the outage was over and make sure I had internet again. U-Verse internet was reliable for sure. If it had been faster, I would've kept it.