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re: ATT U-Verse v. Cox

Posted on 7/6/14 at 8:42 am to
Posted by HebertFest08
The Coast
Member since Aug 2008
6395 posts
Posted on 7/6/14 at 8:42 am to
I've had both... Cox's cust service is way worse than ATTs. 3 months in a row they tried to charge me late fees and or cancel my service when I had the auto bill pay set up since the beginning of my contract which was started damn near 9mths prior. They then tried to pull one over on my wife and i proceeded to almost tell the guy to get fricked when I got on the phone. Cancelled right then and there.
I have no problems with my ATT internet, its fast enough for what I want it for and I pay less with way better TV. I have never had any outages or problems with either the net or tv. That all being said.... Cox was okay, but the cust service got me.
Posted by ColdDuck
BR via da Parish
Member since Sep 2006
2771 posts
Posted on 7/6/14 at 10:10 pm to
Totally opposite for me..
ATT is exponentially worse with customer service. The tech department will troubleshoot with you for hours only to find your account is suspended. (I run an IT firm and deal with both for my clients). The left hand has no clue what the right hand is doing. Plus, Uverse is not geared for businesses. You can have multiple static IPs, but only use one at a time.
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